EHR Support Analyst - AZ

Responsibilities

The ESA supports the overall strategy to optimize practice efficiency utilizing healthcare technologies. The ESA independently assists clinical staff with application support, system implementation and integration projects while proactively identifying software issues.

The ESA team works to improve user functionality and productivity of healthcare technologies The ESA works independently and collaboratively to optimize the EHR technologies. The ESA team functions as a liaison between clinical, business, and technical teams.

Focus Areas:

Assisting in evaluation of clinical workflows to determine the impact and optimizing opportunities.

Proactively identifying opportunities for provider and care team optimization through onsite support in all patient care practices

Independently performs new care team onboarding practices that include but are not limited to Plummer Chart personalization, personal device customization as it relates to the Plummer Chart.

Partnering with clinicians to provide at-the-elbow support for all health care team members in clinical practice areas including EHR technology tool set up

Independently rounds in-person with assigned clinical service lines, assisting, and supporting the escalation process for issues requiring advanced support.

Provides EHR education by answering questions and delivering needed system efficiency training

Assisting with investigation and resolution of EHR issues using discretionary evaluation skills.

Immediately available via phone, email, or other electronic means to provide real-time support to clinicians.

Uses standard tools for tracking ongoing issues, requests, and resolutions.

Participate on projects and provide go live support.

Collaborating with EHR training team to deliver system efficiency training

Mentor peers on support standards for department customers.

Participating in business continuity planning for EHR outages

Employing change management techniques to support the clinical end user with the transition and adoption of healthcare technologies

Collaborating with multidisciplinary clinical team to ensure practice goals are met.

Facilitating the use of data to evaluate outcomes and determine focused support.

Assisting with implementation of local projects.

Partner with Clinical Informaticist for assigned practices/departments to provide a collaborative approach in supporting clinicians within those areas.

Advocates for appropriate access and use of data, information, and knowledge.

Maintains a professional relationship with peers and healthcare team through open communication.

Maintain basic IT knowledge and troubleshooting techniques.

Attends clinical service line department meetings as CIPS representative.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Qualifications

Associates degree or certificate in a healthcare role (LPN, Medical Assistant, Administrative Clinical Assistant, Health Unit Coordinator, Certified Electronic Health Record Specialist, etc) required. Minimum of four years' experience in a healthcare role. Minimum of two years' experience using Epic electronic health record.

Additional Qualifications

Bachelor's degree preferred in Education, IT, Business or healthcare. Preferred one year experience in an EHR support role.

Computer literacy and current experience with EHR applications and healthcare technologies required such as Epic, dictation tools, ER mobile tools and MS Office. Position is a hybrid of required onsite support and remote work. Same day travel may be required. Weekend and 24/7 work may be required to provide go live and upgrade support. Possess problem solving skills to troubleshoot healthcare technology issues. Able to work independently and within a team setting to provide comprehensive support to assigned clinical practice areas. Ability to triage and prioritize work as well as perform a variety of tasks simultaneously. Possess critical thinking skills and be detail oriented. Effective verbal and written communication skills, with demonstrated ability to effectively communicate and interact with all levels of healthcare professionals.

Site Description

Over the next four years, Mayo Clinic is making significant investments in both the physical and technological future of health care, through doubling the size of the Mayo Clinic campus in Phoenix, inclusive of practice, education, and research activities. Mayo Clinic's campuses in Arizona are located in Phoenix and Scottsdale, in the beautiful Sonoran Desert. The region is known as the Valley of the Sun, a metropolitan area with more than 4 million residents in 25 cities and towns.

With Phoenix being the fifth largest city in the nation, this sunny "desert metropolis" offers the amenities of a big city in the midst of a strikingly beautiful, rugged, southwest landscape.

Scottsdale frequently earns praise as a highly desirable place to live. The city's more than 200,000 residents enjoy a vibrant mix of culinary hot spots, arts and entertainment, professional and collegiate sports teams, and community resources. The region's desert climate promotes an outdoor lifestyle with a full complement of sports and recreation.

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.