Elite Support Specialist - Sportscode

As an Elite Support Specialist at Hudl, you'll work directly with some of our elite customers across the WNBA, NHL, NBA, and NCAA, answering any questions they might have via phone, email, and other channels. You'll utilize your background to help customers successfully use some of our top-line products, particularly Hudl Sportscode. You'll join a support team whose mission is to make it easy for customers to use our products.

This role will be based out of one of our offices in Lincoln, NE, Omaha, NE or Lexington, KY.

• Experienced. You have experience with video capture or using our suite of products, particularly Hudl Sportscode, in a high-level sporting environment.
• A problem solver. You can easily put yourself in someone else's shoes to find them the best solution.
• Eager. You want to work directly with our users to help them achieve their goals.
• A confident communicator. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
• Flexible. You show composure and resilience in a fast-paced, ever-changing environment.

• Thrive on the front lines. You'll be our users' first point of contact, answering calls and emails about all our products and features, ranging from how-to questions to technical troubleshooting.
• Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.
• Listen. You’ll empathize with our users and respond with creative solutions.
• Collaborate. You’ll act as an internal advocate for evolving customer needs while teaming up with our product teams to surface customer insights.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have options to make sure you (and your dependents) are covered. Including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.