EMEA Communications Intern

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Are you interested in joining an all-star communications team? If so, read on. We're looking for a communications intern to support the ServiceNow team in Europe, Middle East and Africa, with primary focus on operations, as well as content and social media. This is a six-month internship. The primary roles and responsibilities for this position are as follows:

Operations

Work closely with Senior Specialist, EMEA content & operations to:

• Co-ordinate team quarterly business reviews. Support with logistics, agenda management, slide build and note-taking
• Support team financial operations including developing supplier statements of work, processing invoices, assisting with vendor setup and liaising with accounts payable
• Co-ordinate team communications planning process on a quarterly basis
• Manage quarterly reporting process across EMEA communications team
• Ensure the external communications agency SharePoint site is up-to-date with all relevant information to be used by agencies in promoting ServiceNow
• Attend all EMEA comms team meetings, keeping the agenda and meeting actions updated

Social media

Work closely with EMEA content and social team to:

• Maintain and track performance of employee advocacy social content in UK, France, Germany and Netherlands
• Support with LinkedIn community management
• Coordinate and analyse social boosting programme analytics
• Support with creating social assets in line with brand guidelines
• Assist with social media content capture at ServiceNow events (as required)

Content

Work closely with Senior Specialist, EMEA content & operations to:

• Update and maintain content record repository
• Stage content for ServiceNow EMEA Blogs
• Analyse content performance and maintain analytics dashboards

EMEA communications centre of excellence support

• Ad-hoc project work across employee communications, integrated communications and analyst relations to develop knowledge of the integrated communications mix

Qualifications

• Currently enrolled into a Bachelor's degree studying a communications-related qualification (PR, Journalism - or similar)
• Super organised, with an eye for detail
• Creative and curious mindset
• Ability to work to tight timelines and ask for additional support as needed
• Passion for, and knowledge of, social media channels - specifically LinkedIn, X and Instagram
• Knowledge of Canva and/or Figma; knowledge of Sprinklr and Adobe Analytics also beneficial
• Good working knowledge of Office 365, including PowerPoint and Excel
• Fluency in English, Additional language skills a bonus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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