Emergency Call Handling Field Engineer - US Remote with Travel

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job DescriptionThe Emergency Call Handling (ECH) Field Engineer will report to the ECH Field Engineer Manager. The Field Engineer is ultimately accountable for the system being implemented based on the site design specifics including the on-site configuration, testing, cut, and post-cut support for Motorola’s ECH solutions.The Field Engineer may also provide consultation to both internal and external customers on complex solutions being deployed in the field.Responsibilities include:

• Performs system configuration for all supported and assigned ECH solutions
• Performs site verification testing prior to cutting a site into a production environment
• Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment
• Documents all changes to the solution that may occur during the implementation phase of the project
• Ensures that installation/quality issues are resolved in a timely and efficient manner
• Ensures that project-specific documentation is stored as appropriate
• Participates in the development and approval of Methods of Procedure
• Participates in pre-contract oral presentations and customer negotiates as required
• Maintains subject matter expert skills

Preferred Skills:

• Bachelor's Degree in Engineering, IT, Software Engineering, or Technology
• 3+ plus years of deployment and integration of complex IP products and systems.
• Experience with installation, administration, and troubleshooting of: 
• Server Virtualization, specifically with VMWare ESXi v.6+ andor Microsoft Hyper-V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R220122016
• Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2
• Workstation Operating Systems, specifically Windows 7 & 10
• Linux 
• Network Switches, preferably with Cisco IOS
• Basic knowledge of Firewalls and Routers, preferably with Fortinet Fortigate
• Server hardware / Workstation hardware
• Previous experience in Public Safety Applications deployment and integration and/or operations and administration preferred.
• Exercises judgment in the selection of methods and techniques for obtaining solutions.
• Ability to work collaboratively with regional and territorial management.
• Ability to effectively communicate with relevant peers and senior stakeholders. 
• Ability to apply critical thinking skills to solve problems and make decisions
• There will be in excess of 75% travel

Basic RequirementsRequired Skills:

• High School diploma or College Degree in Engineering, IT, or Technology
• 3+ year of experience in Deployment or Integration of complex IP products and systems.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

This position is a remote position and candidates can be located anywhere in the US. There will be in excess of 75% travel.

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Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.