Emergency Call Handling Field Service Team Lead - US Remote with Travel

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The ECH Field Service Team Lead will report to the Emergency Call Handling Senior Manager of Field Services and will be responsible for all Field Engineers under them. The Team Lead will lead a team of individual contributors providing guidance, mentoring, and training and development support.
Job DescriptionOur product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms. The ECH Field Service Team Lead will work closely with our customers and project teams at various stages of project deployments to provide expert consultation and support on network architecture and infrastructure solutions. The Team Lead will be responsible for setting goals, performance management reviews, scheduling, day-to-day monitoring of the individual team member's performance, training and development planning, time card approval, and expense report approval.Responsibilities:

• Setting and measuring team member's goals
• Provide training/coaching/mentor/counseling of team members
• Recruit and train additional team members based on business needs
• Ensure high utilization of resources and make adjustments as appropriate
• Working with the Emergency Call Handling Director to plan, prioritize, and schedule project resources
• Working with the Solutions Architect acts as the design authority and engineer of record for the region.
• Participation in the development of and approval of Methods of Procedure 
• Work collaboratively with other teams (PM, SA, Training) within the regions to ensure successful deployment of projects
• Responsible for driving process improvement and best practices across the Field Engineering disciplines.
• Participate in pre-contract evaluation of system design and scope in order to evaluate and mitigate potential risks/gaps.
• Participation in pre-contract Oral presentations and customer negotiations where required
• Attending Leadership and Management training as required
• Approving Travel and Expense reports
• Approving Time Sheets
• Up to 75% travel may be required

Preferred Skills:

• Ability to work collaboratively with regional and territorial Management.
• Effectively communicate with relevant peers and Senior stakeholders. 
• Apply critical thinking skills to solve problems and make decisions
• Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with VMWare ESXi v.6+ and/or Microsoft Hyper-V 2012+
• Database Servers, specifically with Microsoft SQL Server 2008 R220122016
• Server Operating Systems, specifically Windows Server 2008 R220122012 R22016
• Network Switches, preferably with Cisco IOS
• Firewalls and Routers, preferably with Fortinet Fortigate
• Storage Systems (SANNASDAS), preferably with Nimble, HP 3PAR and StoreOnce
• Server Hardware, including blade servers.

Basic RequirementsRequired Skills:

• Bachelor's Degree in Business, Computer Science, IT, Management, or Technology
• 7+ years of deployment and integration of complex IP products and systems experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Candidate may reside anywhere in the US with access to a major airport for necessary travel

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Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.