Employee Central Specialist

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

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Job Description Summary:
PayPal is seeking an experienced Employee Central Specialist to support its annual rewards and bonus cycle and other operational activities associated with the life cycle of an employee. Employee Central is a global organization focused on supporting employees and managers with their overall HR Operational needs. This position is responsible for supporting and representing HR Employee Central on all rewards cycles as an Employee Central specialist - including requirements analysis, testing, reporting, audit, pending transactions/error handling, manual letter generation/maintenance, letter archiving, communication and coordination with various business partners. Duties also include performing audits and making corrections before, during, and after execution of a rewards cycle in Workday. In addition, the incumbent will resolve complex and/or escalated employee life cycle inquiries and issues, organization management (OM) requests, position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE) (e.g. Rewards, Talent Acquisition, Payroll, etc.), HR Business Partners (HRBP's), and Vendors. The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA's) and key performance indicators (KPI's.).

Job Description:
About PayPal
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit https://www.paypal.com/about.
https://www.paypal.com/about.

The Role

PayPal is seeking an experienced Employee Central Specialist to support its annual rewards and bonus cycle and other operational activities associated with the life cycle of an employee. Employee Central is a global organization focused on supporting employees and managers with their overall HR Operational needs. This position is responsible for supporting and representing HR Employee Central on all rewards cycles as an Employee Central specialist - including requirements analysis, testing, reporting, audit, pending transactions/error handling, manual letter generation/maintenance, letter archiving, communication and coordination with various business partners. Duties also include performing audits and making corrections before, during, and after execution of a rewards cycle in Workday. In addition, the incumbent will resolve complex and/or escalated employee life cycle inquiries and issues, organization management (OM) requests, position management (PM) inquiries from Employees, Managers, Centers of Expertise (COE) (e.g. Rewards, Talent Acquisition, Payroll, etc.), HR Business Partners (HRBP's), and Vendors. The role is also responsible for monitoring the support provided to PayPal employees and managers by the various stakeholders relative to established service level agreements (SLA's) and key performance indicators (KPI's.).
Ideal Candidate

The ideal candidate will be passionate about helping HR deliver best-in-class services to the Human Resources, Managers, Employees and the Business enterprise. Success in this position will require the development of an extensive internal network, both within and beyond the HR function and an ability to work well with and through others to effectively execute. The successful candidate will navigate easily between both strategic projects/initiatives and hands-on items on the to-do list, serving not only as a thought partner to the HR operational partners but also as a representative for Employee Central on projects for critical business and operational initiatives.
Role complexity

• Contribute to and Represent Employee Central in execution of the annual rewards cycle - understands complex processes and offers solutions for problems, maintain quality of the process
• Combine functional knowledge and technical expertise
• Resolves escalations for various Centers of Excellence (Compensation, Benefits, Payroll, Global Talent Acquisition, etc.)
• Establishes processes to maintain and change data in various systems
  • Operates in and fosters a continuous improvement environment
• Demonstrates leadership and best practice
• Train new hires and current agents on all processes when necessary

Team / Project Management

• Running a Compensation cycle can be complex and requires careful planning and execution. The Employee Central Expert is a fundamental part of the team composed by People Technology, Rewards Partners, HRBPs, Payroll, GTA, and Legal.
• The cycles impact every employee in Paypal by processing merit increases, bonuses, promotions, and stock grants.

Vendor Management

• Leads resolution of complex global issues escalated from our Tier 1 vendor CapGemini related to rewards cycles, bonus payments, promotions and stock grants as well as general questions/issues of a technical nature
• Trains Tier 2 and Tier 1 support on rewards cycle processes and systems as required for existing staff and new hires
• Monitors and manages Tier 1 support provided to PayPal EEs and Managers to ensure we are meeting contracted KPIs

Collaboration and Business Partnership

• Lead as the EC SME for rewards cycle and resolves all escalations for all OM, PM and employee data management

Key job responsibilities

• Auditing, analyzing, and maintaining the overall quality of data in the various systems that contain employee personal and work information, i.e. Workday, Salesforce
• Developing and maintaining process documentation
• Communicates changes applicable to HR processes and technology
• Support/Lead ongoing projects and initiatives that are aligned to the broader goals and priorities of the HR Function intended to optimize HR processes and technology
• Liaise with business leaders, COE's, HRBP's, and vendors to support mass organization/employee data changes, Mergers & Acquisitions, Ongoing Performance & Rewards cycles, Organizational Restructuring, and Reporting
• The successful candidate will be adept at working cross functionally with the broader PayPal HR team, business leaders, HRBP's, COE's, vendors, and other key partners to ensure consistency and accuracy of employee data, adherence to designed processes and technology, and risk and compliance mitigation while anchoring to the idea of the customer being at the core of what we do and/or are solving for
• Data Steward-combine HR functional knowledge with technical expertise of HR systems to drive process and technology efficiencies and best practices to ensure integrity of all entrusted employee data
• Serves as an escalation point for HRBP, COE and/or Vendor related inquiries
• Support/Lead PayPal HR team projects and initiatives of varying complexity, importance, and priority
• Provides guidance and establishes/measures SLA's and/or expectations with participant team members and stakeholders (internal/external) that support PayPal employee life-cycle processes
• Configures, analyzes, and interprets reports and spreadsheets to build data files that require data manipulation and validation and can recognizes patterns and anomalies in data to spot potential data integrity issues in an effort mitigate data discrepancies and minimize redundant process steps through continuous improvements to processes and technology
• Demonstrates peer leadership in establishing data integrity and auditing best practice through maintaining and creating process documents, training materials, and work instructions that ensure that data management methodologies deliver high quality data
• Understands SOX and other governance requirements and can execute within controls to ensure data standards and quality
• Combine HR functional knowledge with strong technical expertise of HR systems to drive process and technology efficiencies, best practices, to ensure the integrity of all employee data

Core Competencies

• Customer Focus
• Problem Solving
• Written Communication
• Functional/Technical Skills
• Interpersonal Savvy
• Priority Setting
• Process Management
• Drive for Results

Requisite Experience

• 4-6 years relevant work experience in an HR shared service center
• 3+ years of experience in working with data in a relational database, Workday experience highly preferred
• 3+ years of analytical work with auditing experience
• Project leader/management experience preferred
• Report/Query writing experience preferred

Educational Requirements

• Bachelor's Degree or equivalent
• Degree or certificate in HR or related preferred

The type of HR professional that flourishes at PayPal (behaviors, motivations, the how)

• Change Agent: The successful candidate will challenge the status quo and have the experience to evaluate a current state operating model, identify improvement opportunities, and drive those initiatives into the organization without disrupting delivery.
• Strong Business Acumen: The successful candidate will have demonstrated the ability to identify business, employee, or stakeholder needs and use past experiences to evolve our HR service delivery approach and create effective strategies and processes to make engaging with our team seamless.
• Results Driven: The successful candidate will set compelling goals and will be tenacious in accomplishing them. He / She has an ability to set priorities, allocate resources, take accountability, and achieve results.

• Leading with Influence: The successful candidate will be a collaborative professional with a high degree of emotional intelligence who inspires, manages, coaches and respects people. He / She will have an inclusive style; they will build trust, enable authentic dialogue, demonstrate respect, and foster teamwork.
• Collaborative: The successful candidate will have experience collaborating across a matrix as part of driving best practices - partnering for the win-win. A believer in the "Greater Good" and one who always puts broader needs above their own.

Some more information on PayPal:

• Our latest Financials
• Our Culture
• Articles about our Business & Technology
• One of the most admired companies

We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Subsidiary:
PayPal

Travel Percent:
0

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.