Employee Communications Specialist

Company Description

Momentum Financial Services is a leading provider of financial services in North America. For 40 years, we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Through our retail network of over 400 locations, known as Moneymart, Insta Cheques and the Cheque Cashing store, we provide access to cash and related products to help our customers achieve their goals.

Our highly skilled workforce puts customers first in everything we do. We serve 2 million people annually with diverse and innovative financial products such as loans, cheque cashing, money transfer and prepaid cards. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions.

#Corporate

Job Description

GENERAL JOB DESCRIPTION

The Company’s communications are designed to inform, influence, and engage our team members. As an Employee Communications Specialist (bilingual English/French preferred), you will play a crucial role in achieving this objective by creating and executing communication strategies to ensure the effective flow of information across all departments. You will keep team members informed about company news, goals, projects, and plans, and enhance employee engagement by supporting company events, recognition programs, and other initiatives as needed. Success in this position will depend on strong critical thinking skills, the ability to create impactful communications, and creativity to engage all audiences. You will need an understanding of our company’s mission and values to help align communications with our business goals and objectives.

DUTIES/RESPONSIBILITIES

• Develop communication plans in support of business objectives
• Write and edit content for various internal communication channels
• Develop content for products, services, policies, and employee interest stories
• Manage and maintain document archives
• Ensure communication messages are consistent across all mediums and audiences within the organization and aligned with external messaging/brand identity
• Promote the company’s vision, mission, and values through internal communication activities
• Partner with stakeholders from a variety of departments to effectively communicate operational changes and initiatives
• Act as a liaison between departments to facilitate information flow
• Participate in a consistent feedback loop from stakeholders for continuous improvement of communications
• Think with a creative problem-solving mindset to ensure digestible and effective communications
• Collect and interpret data on audience feedback and message penetration to refine strategies, and measure the effectiveness of communication efforts 
• Other tasks as deemed necessary by the VP, People and Culture, to support business needs

Qualifications

EDUCATION/EXPERIENCE

• 3-4 years of hands-on internal/employee communications experience in a distributed work environment
• Experience in the financial services industry a plus
• Experience working with virtual teams
• Bachelor’s degree in communications, journalism, public relations, English, psychology, or another related field

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills, proficiency in Canadian French preferred
• Proven ability to manage multiple projects concurrently
• Proficient with Microsoft Office Suite, SharePoint, and Canva
• Experience with multimedia editing platforms
• Demonstrated ability to manage relationships throughout the organization, coordinating time, and resources according to shifting priorities
• Ability to thrive in a fast-paced working environment
• Proven ability and discipline to work remotely with minimal supervision
• Excellent judgment, strict adherence to confidentiality requirements, and professionalism in all situations
• Proven ability to work under pressure and meet tight deadlines
• A commitment to producing quality deliverables in all circumstances
• Ability to synthesize large amounts of information effectively and strategically
• Extraordinary attention to detail is critical for this role

Additional Information

All your information will be kept confidential according to EEO guidelines.

*Notice to Ontario Applicants – Momentum Financial Services Group is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment, and selection process. If you are selected for an interview, please notify Momentum Financial Services Group if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, we will work with you to determine how to meet your needs.

Note to Internal Applicants: All internal applicants are required to notify current manager regarding interest in applying for this role.