Employee & Customer Experience Solution Architect

Job Description As a member of the Surveys & Experience Measurement product team, you'll play a crucial role in executing the listening strategies of our key stakeholders. You will have the opportunity to partner with stakeholders throughout the firm to understand their needs and design and develop robust solutions that meet and/or exceed customer expectations.
In this role you will:

• Quickly become an expert on the Surveys & Experience Measurement applications and related solutions (including Qualtrics and SurveyMonkey)
• Demonstrate product expertise and problem-solving acumen through the design, development, and implementation of integrated listening programs and strategic projects
• Build and maintain strong relationships with customer stakeholders, developing an understanding customer's business and strategic objectives to determine how our product suite of applications and solutions can best fulfill those needs
• Integrate new features into existing programs
• Apply research best practices to ensure data integrity and accuracy through the design, execution, analysis, and reporting phases.
• Establish, author and maintain product and user documentation
• Facilitate project planning sessions with project managers, business analysts and team members
• Perform critical analysis on information consolidated from multiple sources, identify and resolve conflicts, and break down high-level information into detailed workable requirements
• Present analysis and recommendations to technology leaders and colleagues
• Provide production support as a member of the application team
• Managerisk and control compliance to departmental and company-wide standards in partnership with cybersecurity technology controls, global identity and access management, risk and controls, third party oversight and supplier assurance services

This role requires a wide range of strengths and capabilities, including:

• Self-starter who is able to work in a fast paced, results driven environment
• Ability to demonstrate personal initiative, ownership and accountability
• Must be able to effectively prioritize, multi-task, as well as align with the defined strategic direction
• Detail oriented with the ability to work well under pressure, handling multiple projects and initiatives simultaneously
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
• Superior verbal and written communication skills; ability to communicate with all levels of management, staff and peers
• Team oriented, inquisitive, critical thinker who anticipates questions from internal clients and senior management in a cross-functional team environment
• Ability to build strong partnerships with colleagues, desire to learn quickly, be flexible and think strategically
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
• Strong understanding of the risk and controls landscape and data use, ensuring company-wide standards are met
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients
• Proficiency in Excel, PowerPoint required
• Proficiency in the use of productivity tools such as Jira, and Confluence a plus
• Previous experience with vendor survey software at the enterprise level a plus
• BS/BA degree or equivalent experience
• Experience working with large complex data sets is plus
• Follow Agile Process of Delivery and be an expert at it

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.