Employee Experience Associate

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Employee Experience Associate to join the People team! As you will be the first person many employees and guests meet at the office, you set the tone for the overall office experience. In this role you will be the point of contact for office operations and facilities, reception, and internal events. You'll also be a key player in building and improving employee experience in our hybrid work model.
The Employee Experience Associate role is a full-time and office-based position (Monday-Friday).
As our Employee Experience Associate at Maven, you will:

• Office Management
• Oversee day-to-day office operations (general facilities, repairs, maintenance) and ensure the office is tidy, safe, and productiv e
• Manage all office ordering and stocking (catering, snacks, office supplies) and create an organized storage system
• Conduct site walks of entire office daily and look for areas to make improvements
• Be the point of contact for all vendors providing site services (building management, cleaning staff, building engineers, food/ beverage)
• Hybrid Work & Internal Events
• Independently plan and execute small to medium size internal company events and programs that support the full employee population in a hybrid model (virtual, hybrid, in-person)
• Reception
• Cover reception as needed, greeting visitors in a friendly and professional manner
• Provide building access for visitors and Mavens
• Receive and sort mail, packages, and other deliveries
• Answer questions and manage employee and guest requests
• Miscellaneous
• Proactively identify areas to improve the overall employee experience and support special projects as needed

We're looking for you to bring:

• Strong written and verbal communication skills
• Organized, detail-oriented, and able to prioritize competing priorities in a fast paced environment
• Positive attitude and passion for building and managing an exceptional employee experience within the physical and virtual workplace
• Ability to creatively problem solve as issues arrive
• Strong customer service mindset
• Team player who is not afraid to roll up their sleeves to get things done

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Proficient in Google Suite (calendar, drive, slides, sheets)
• Facilities or office management experience in a fast-paced, high growth environment
• Experience supporting both office-based and remote teammates

This is a full-time, non-exempt role that requires an in-person presence at our headquarters in NYC. For candidates in NY, CA, or CO, the salary range for this role is $28.85 - 36.06 per hour. You may also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .