Employee Experience Editor

JPMorganChase is investing in innovative ways to attract customers, deepen engagement, and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

As the Editor in Chief, you will lead the editorial strategy and execution for our digital platforms. You will be responsible for creating and curating high-quality content that aligns with our brand values and engages our diverse audience. This role requires a blend of editorial expertise, strategic thinking, and leadership skills to drive our content initiatives forward.

Job Responsibilities

• Editorial Leadership: Lead the editorial team in creating, curating, and managing content across all digital platforms.
• Storytelling: Craft compelling narratives that resonate with different audience segments and drive engagement.
• Research and Analysis: Conduct market research to understand industry trends, competitor activities, and audience preferences. Analyze data to inform content strategy and measure the impact of editorial efforts.
• SEO and Digital Literacy: Implement SEO best practices to increase the visibility of online content. Utilize digital tools such as CMS, analytics tools, and social media platforms to optimize engagement and reach.
• Project Management: Manage multiple projects simultaneously, ensuring timely delivery of content. Collaborate effectively with other departments, such as marketing, legal, and compliance.
• Go-to-Market (GTM) Strategy: Conduct market analysis, develop value propositions, and design integrated marketing campaigns. Manage budgets and ensure all communications are consistent with the institution's brand guidelines.
• Sales Enablement: Create sales materials and provide training to the sales team to support their efforts.
• Analytics and Reporting: Track and analyze key performance indicators (KPIs) to measure the success of GTM activities. Provide regular reports and insights to senior leadership.
• Required Qualifications, Capabilities, and Skills
• 10+ years of editorial experience, including 5+ years in a leadership role.
• Proven track record of developing and executing successful content strategies.
• Strong writing and editing skills with the ability to produce clear, concise, and engaging content.
• Experience with storytelling and narrative development.
• Proficiency in SEO best practices and digital tools such as CMS, analytics tools, and social media platforms.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.

Preferred Qualifications, Capabilities, and Skills

• Proven ability to collaborate cross-functionally and influence outcomes.
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus).
• Strong project management skills.
• Passionate about creating customer-centric design.
• Experience in a large corporate environment or financial services industry.

Soft Skills

• Communication: Excellent verbal and written communication skills to convey messages clearly and persuasively. Strong interpersonal skills to build relationships with internal and external stakeholders.
• Adaptability: Ability to adapt to changing circumstances and priorities in a fast-paced environment. Strong problem-solving skills to address challenges and find effective solutions.
• Creativity: Ability to think creatively and develop innovative communication strategies and campaigns. Basic understanding of visual design principles to collaborate effectively with designers.
• Attention to Detail: Meticulous attention to detail to ensure all communications are accurate and error-free. Maintain consistency in messaging and branding across all channels.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.