Employee Experience Representative

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

• As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees. This person will provides quality support to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution.

•  Assisting with and becoming an expert at resolving employee inquiries

•  Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)

• Manage PeopleSoft Data Transactions

• Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow our portal for employees

• Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate

• Educate employees of services available to them and encourage self-service tools and other systems

• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization

• Identify outdated knowledge articles and/or the need to create new knowledge articles

• Create communication tools 

Qualifications

• Ability to quickly learn and adapt to internal systems Experience with PeopleSoft Data Transaction Management & Time and attendance system 

• Ability to generate a sense of urgency with understanding of when to escalate issues

• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion

• Knowledge of payroll and benefits administration and procedures preferred

• Ability to document processes and make recommendations for improvements

• Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes

• Superior written communication skills required

• English is required

Additional Information

Additional information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Work hours flexibility
• International environment 
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com