Employee Referral

Company Description

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals

Qualifications

minimum HSC or Graduation

Additional information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications

Qualifications

minimum HSC or Graduation

Additional information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications

Additional Information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications