Employee Relations Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
JOB DESCRIPTION:
Job Summary
Employee Relations Consultant "ERC" is responsible for consulting with business leaders to resolve performance and conduct related issues.
Essential Duties & Responsibilities
The ERC will serve as a member of the Human Resource team responsible for delivering employee relations services to a dedicated client group.
The ERC works closely with business leaders providing thought partnership, advice and guidance on performance improvement, policy violations, inappropriate conduct and the interpretation and application of CNA's policies.
The ERC is responsible for addressing moderately complex employee relations matters, including employee concerns/complaints, independently or with supervision or direction while ensuring compliance with employment laws and regulations.
The ERC recommends ER solutions and/or programs to minimize risk and legal exposure with consideration to specific business needs. The ERC works closely with business leaders, HR Business Partners, Security, legal and other internal stakeholders as necessary.
The ERC is responsible for maintaining required documentation within CNA's case management system including investigation notes, reports and supporting documents.
May perform additional duties as assigned.
Technical Skills:
 Knowledge of EEO laws and regulations, wage and hour, ADA and FMLA.
 Knowledge of investigative principles/techniques.
 Proficient computer usage - HRIS, Microsoft Office and video conferencing platforms.
Interpersonal Skills:
 Excellent verbal and written communication skills necessary to communicate effectively with all levels of employees.
 Ability to produce written material in a logical and comprehensive manner for internal and external audiences.
 Exceptional analytical, reporting, and presentation skills are required.
 Ability to analyze and translate data insights to identify themes and root cause. Highly collaborative, confident, and comfortable interacting and communicating within all levels of the organization.
 Influencing and conflict resolution skills.
 Ability to work independently and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues and key stakeholders or cross-functional teams.
Education and Experience:
 Bachelor's degree in Human Resources, Industrial or Labor Relations or other related field.
 2 - 4 plus years directly focused on managing Employee Relations investigations
 ER case management, investigation and investigation report writing experience.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .