Employee Relations Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Employee Relations Manager

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview: Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the wider ER team, People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
Location: Ireland (Hybrid flexible working is available).
Role:
• Partner with internal employment counsel, compliance and People Business Partners to plan and lead on investigations and proposed outcomes
• Investigate concerns raised, including complaints of discrimination, harassment, retaliation and other work-related issues across the Europe and EEMEA region
• Review, follow-up and investigate where necessary, issues and matters of concern raised during the exit interview process
• Prepare detailed investigative documentation, including interview notes and summary of findings
• Use the case management tool to manage cases from intake to resolution
• Prepare, track and maintain reorganization data and documentation
• Support the ER team with updates to Company policy and procedure, including researching and adopting best practices
• Support the team with adhoc project work
All About You:
• Experience of multi-national, fast-paced organization
• CIPD qualified (or equivalent)
• Human resources experience, with demonstrated passion for employee relations
• Proven project management skills with demonstrated ability to drive global projects

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.