Employee Relations Specialist II

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Founded in 1951, Iron Mountain Incorporated (NYSE: IRM) is the global leader in storage and information management services. Iron Mountain is committed to storing, managing and transforming what our customers value most, from paper records to data to priceless works of art and culture. Providing a full suite of solutions - records and information management, data management, digital solutions, data centers and secure destruction - Iron Mountain enables organizations to lower storage costs, comply with regulations, recover from disaster, and protect their data and assets from a complex world. Visit the company website at www.ironmountain.com for more information.

SUMMARY:

Provide professional quality Subject Matter Expertise (SME) advice & execution on Employee Relations (ER) matters in North America, managing multiple ER cases from initiation to resolution, assisting employees at all levels in the organization, providing guidance to leaders, and driving consistency in application of policy and procedure. This is a remote, "work from home" opportunity and we are seeking a candidate that is bilingual in English/Spanish .

RESPONSIBILITIES:

• Handle escalated queries from Tier 1 and 2 Human Resources (HR).
• Tier 3 ER case management & documentation, managing cases by utilizing a Case Management tool through to resolution with the help of internal Legal function and/or external legal providers as necessary.
• Respond to ER inquiries which may include, but are not limited to: Disciplinary action, progressive performance management, policy breach, investigations, employee standards of conduct, EEOC claims, unemployment claims, and terminations. Understands/assesses risk and seeks assistance and/or escalates as necessary.
• Ongoing monitoring of the workplace environment to proactively identify trends and the identification of potential concerns or issues.
• If case resolutions warrants it, provide a feedback loop for leaders and/or employees.
• Respond to and investigate Ethics Line reports.
• Liaison with internal legal or external legal advisors on ER issues.
• Participate in ER reporting, analysis and insight.
• Execution of and/or participation in diversity and inclusion activities.
• Provide advice & support from an ER perspective to organizational change programs.
• In conjunction with our third party provider, respond to unemployment claim inquiries.
• Ongoing support and consultation with people managers on day to day employee issues (e.g. disciplinary advice).
• Provide support for the Company roundtable process.
• Write/edit corrective counseling documents.
• Support and track workplace accommodation requests.
• Provide high touch support for escalated situations.
• Utilize and record work performed in Company provided case management system(s).
• Continual review of documented processes to ensure consistency across the ER function. Work jointly with key partners to create or modify documented processes as necessary.

QUALIFICATIONS:

• 5+ years progressive experience in HR required with demonstrated required functional knowledge & expertise
• Bachelor's degree required
• Licenses & Certifications: PHR/SPHR/CHRP or other related HR professional certification preferred.
• Bilingual a plus (Spanish and/or French)
• Experience supporting leaders and employees in Union environment a plus
• 2+ years working in a regional shared services organization a plus
• Demonstrated experience of, and focus on, proactively managing customer relationships
• Must possess demonstrated understanding of continuous performance measurement
• A track record of identifying opportunities for continuous process improvement - keeping it simple
• Demonstrated ability to work collaboratively and build strong partnerships with key stakeholders in a complex, multi-supplier and matrixed environment
• Curious; proactively ask questions about wider context in order to understand where to provide most business value; taking our customers to where they ought to be, not where they want to be
• Being courageous when we need to push back and say no, or pull them to lead them to a different place
• Exceptional conflict resolution skills
• Ability to work effectively in high-pressure, fast-paced situations that require sound decision making
• High degree of comfort with change, with the skill to easily shift priorities to meet business needs
• Strong analysis and problem solving skills, able to carry out root cause analysis

US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Reasonably expected salary range: $84,900.00 - $113,200.00

Category: Human Resources

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060125