EMPLOYEE/CONSUMER RELATIONS ASSISTANT/SPECIALIST, NF-02/03/ RFT, MCCS HUMAN RESOURCES, CAMP FOSTER

BASIC REQUIREMENTS:

     NF-2 level: 
 

1. Must be at least 18 years old. 
2. Must have a minimum of an Associate's Degree OR two years of college study OR two years of experience performing clerical work with an emphasis on customer service which demonstrates the candidate's ability to perform the duties as listed within the position description.
3. Employee may be promoted to the target grade NF3 (without competition) if they meet the following requirements:
   a. Has demonstrated the ability to successfully perform all functions of this Position Description without direct supervision and demonstrates exceptional knowledge in the administrative management of the Employee/Consumer Relations Program and has applied this knowledge in various work operations.  **and/or**
   b. Has successfully met the 12-month probationary period **and**
   c. Has received an Exceeds Expectation or Outstanding rating on their annual 
   performance appraisal.
   d. Completion of a minimum of three (3) professional or business writing courses.

     NF3 Target level:  Applicants may be considered at the NF3 level if they meet the below requirements.  
 

1. A four (4) year degree from an accredited college or university in fields related to duties of the position being filled OR a minimum of two (2) years of experience demonstrating exceptional knowledge in the administrative management of the HR Employee/Consumer Relations program and has applied this knowledge in various work operations.  
2. Has demonstrated exceptional knowledge and sound judgement in the Employee/Consumer Relations Program, and the ability to successfully perform all functions at the NF2 Entry Level and NF3 Target level Position Description without direct supervision.

QUALIFICATION REQUIREMENTS (for both NF2 and NF3):

1. Ability to gather facts and use effective, analytical, and evaluative methods to accurately assess information and make sound decisions.
2. Ability to communicate effectively with others, both orally and in writing in order to successfully deliver classroom instruction to large audiences; conduct briefings; and prepare research reports.
3. Knowledge of applying tact and diplomacy when dealing with sensitive issues, to include conducting objective analysis and fact finding; and exercising confidentiality and privacy.
4. Possess excellent customer service, communication, and interpersonal skills.
5. Possess strong computer skills in operating computer programs and applications to proficiently perform the duties of the position. (Microsoft Word, Outlook, Excel, PowerPoint, etc.)

This activity is a drug-free workplace.  The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.  Federal employees have a right to a safe and secure workplace, and Marines, Sailors, and their family members have a right to a reliable and productive Federal workforce.