Employer Solutions Program Director

Primary City/State:

Phoenix, Arizona

Department Name:

Admin-Occ Med

Work Shift:

Day

Job Category:

Clinical Support

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Through Banner's Employer Solutions program we provide whole health services to employers around the valley. Our goal is to help employers navigate their industry's health risks, find helpful resources for their employees and create a healthy workforce.

This position provides direction and oversight to senior leadership, sponsors and committees across the Banner system and is responsible for the development and implementation related to the planning, management, and execution of multiple concurrent and interrelated projects. The Employer Solutions Program Director must demonstrate resourcefulness, possess a strong attention to detail and problem-solving skills while applying a detailed knowledge of the program's functions. The successful candidate will have a bachelor's degree and 5+ years of experience in Healthcare, Finance, Accounting, Revenue Cycle, or related field.

This is a full-time salary position based out of the Banner Phoenix Corporate office.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.

POSITION SUMMARY

This position provides direction and oversight to senior leadership, sponsors and committees across the Banner system and is responsible for the development and implementation related to the planning, management, and execution of multiple concurrent and interrelated projects. This includes partnering, collaborating, and prioritizing with system, regional, business entity and local (facility/physician practice) leaders to support the design of a standardized operational models, strategic planning and subsequent implementation and execution of the work activities to meet plan goals and objectives. Provides ongoing oversight to ensure adherence to delivery and production models and identification of continued enhancement opportunities for operations, workflow processes and clinical/business performance outcomes.

CORE FUNCTIONS

1. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. Develops work goals and objectives for the department in accordance and alignment with company goals; provides leadership, measures and feedback, and motivation for staff achievement of departmental goals.

2. In concert with senior leadership, sponsors and committees, directs the operations and management of work flow processes and is responsible for overseeing multiple and interdependent projects to ensure that the organizational work environments and cultures support leaders, physicians and employees to excel in the performance of their roles, as well as support the financial, customer, operational, and learning components of the operations.

3. Demonstrates an understanding of key organization strategies and initiatives and ensures resources projects, and programs are aligned accordingly in a highly matrixed environment. Maintains key stakeholder involvement in development and sustainability of clinical, learning and business processes for the health system's and related operations.

4. Provides direction and oversight to corporate services functions to ensure operational needs are met, including but not limited to, implementation of a services delivery system intended to support Banner's population health management model by establishing and monitoring processes.

5. Evaluates and monitors performance effectiveness using standardized outcome measurements, evaluating available resources, and utilization of standardized project management tools. Utilizes performance measures and organizational needs to drive standardized operations, innovative plans and strategies. Provides leadership and oversight in the collection, review and analysis of data performed by other centralized/corporate functions. Also facilitates project committee closure, lessons learned, and transitions process from project to production.

6. Directs and oversees the utilization and integration of technology to support the services delivery system. This includes supporting the creation of a highly effective, integrated services platform. Provides guidance and coordination of system enhancements to support operations and functions. Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making.

7. Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems.

8. Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the organization. May serve as a staff resource to the organization's Governing Board and/or applicable committees.

9. This position provides oversight to the organization's senior leadership, sponsors and committees and is responsible for the development and implementation related to the planning, management, and execution of multiple concurrent and interrelated projects. Position maintains accountabilities toward achieving and maintaining system standardized operation practices, strategies, initiatives and operations as they relate to the operations across the delivery system. Problems are complex in nature, requiring an advanced understanding of business operations, collaboration, and measures. Establishes and promotes teamwork and collaboration between senior leaders, sponsors, individuals, departments, and the entire organization in the development of system-wide standards and targets. Customers are primarily internal (includes leaders and staff across the organization).

MINIMUM QUALIFICATIONS

Must possess a strong knowledge of business and/or healthcare as normally obtained through the completion of a bachelor's degree in business administration, healthcare administration or related field. Must also possess strong project management expertise, including the management of system-wide projects that are large scale and complex.

Minimum of four years in providing consulting services in a large organizational setting required. Excellent planning, problem-solving, analysis and research abilities. Proven track record of driving successful performance outcomes in a highly matrixed setting. Experience anticipating and responding to the needs of internal and external customers. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context. Strong capability of pulling research materials along with strong technology expertise.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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