EMR (eCW) Lead Trainer

About GuideIT 

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for an EMR Training Associate to join our Miami-Fort Lauderdale, FL team. 

About the Role 

The EMR Trainer is responsible for leading application training sessions to a wide range of health professionals for outpatient clinics. This role will also be responsible for troubleshooting and resolving application issues with clinical staff and staying current with eClinicalWorks functionality. The EMR Trainer will be asked to update training materials and implement innovative ways to enhance the effectiveness of clinical education.

Primary Duties

• Work with the customer’s Training Coordinator to provide staff coverage for training sessions and go lives

• Coordinates the EHR Training team schedule to ensure appropriate coverage for customer needs 

• Primary point of contact to share customer communications with EHR Training team to ensure understating of requirements 

• Serves as primary point of contact to Customer's support team for eCW ticket issues 

• Evaluates EHR Trainers and provides coaching and mentoring as needed 

• Provides training and mentoring for new hires 

• Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction 

• Ensure end users are appropriately trained in eClinicalWorks to enhance productivity and the delivery of patient care 

• Plans the development and execution of training sessions for core system/application functionality. Provides facilitation and coordination of training sessions: Orientation, Advanced, Refresher classes, Helpful Hints, and Frequently Asked Questions 

• Collaborates with clinical staff in the areas of planning, development, preparation, and implementation of clinical information systems 

• Participates as necessary in ensuring the integrity and availability of information through proper testing and validation of components and modules of the EMR (eCW) 

• Conduct classroom style and/or one-on-one training with end users virtually or in person 

• Provides go live and post go live support to assist end users with understanding and appropriate use of eCW 

• Observe users in their environment to identify areas for improvement and suggestions for workflow redesign 

• Maintain knowledge of customer’s standard configurations and clinic specific templates and customization 

• Facilitate and provide support to resolve user issues, problems, and requests in a timely manner

• Act as the subject matter expert to ensure training quality and consistency 

• Provide user interface support and actively participate in shadowing and mentoring activities at customer sites. 

• Assist with coordinating requests by facilities for system modifications and enhancements 

• Maintain an issue knowledgebase to document specific training issues related to the application 

• Perform other duties as assigned 

Qualifications & Required Skills 

• Prior experience in a lead or supervisory role for a training or application support team, preferred 

• Expert level understanding and experience with eCW 

• 3-5 years Practical hands-on experience and thorough understanding of the physician practice/outpatient clinic setting

• Attention to detail and ability to manage multiple tasks 

• Self-motivated professional with excellent written and verbal communication skills 

• Ability to work independently as well as willing to follow direction and best practices 

• Demonstrates initiative in supporting the customer and exceeding expectations 

• Ability to follow defined processes and procedures 

• Experience with Microsoft Office365 

• Customer-centric problem solver and critical thinker with strong attention to details 

• Excellent written and verbal communications skills with all levels of staff 

• Demonstrates the ability to align presentation tools with an audience to ensure effective communication and has the strong desire to contribute to organizational learning/training objectives

• Ability to work independently, exercise creativity, and maintain a positive attitude 

• Ability to maintain confidentiality of all medical, financial, and legal information 

• Ability to work with minimal supervision and maximum accountability 

• Has an aptitude and desire to hone various training techniques to adapt to users’ capacity to learn 

• Ability to evaluate and analyze features and functionality for problem resolution 

• Proven Ability to document workflow design of clinical operations and identify areas for improvement 

• Knowledge of industry best practices related to patient and clinical workflow and associated roles 

• Ability to customize and configure clinical workflow and clinical best practices is a plus 

Education & Certifications 

• High School Diploma/GED 

• Medical Assistant, CMA (AAMA) or LVN/LPN 

Position Location & Other Requirements 

• Miami-Fort Lauderdale, FL

• Monday - Friday, between 7:00 AM - 8:00 AM start time, 4:00 PM - 5:00 PM end time 

• Position requires travel between associated clinics throughout the Miami – Fort Lauderdale area 

• May be up walking on feet up to 8 hours per day 

• May need to sit for up to 2-6 hours per day

• Light to moderate work with full range of body motion including reaching, bending, stooping, and lifting 30 lbs.

• Occasional remote/virtual days, 9:00 AM - 6:00 PM 

More About GuideIT 

Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off. 

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.