Enablement Associate - Training

Enablement Associate - Training

The purpose of the Enablement function at Alma is to provide the Customer Experience (CX) Team with the educational materials, process documentation and resources they need to support Alma’s providers effectively and efficiently. As an Enablement Associate specializing in Training, you will play a vital part in developing the onboarding and L&D materials required to set our CX team up for success.

You will be responsible for delivering engaging and effective educational experiences to a rapidly growing team. The ideal candidate for this role loves training on Zoom, building self-study materials, and developing assessments to evaluate skills and recognize improvement.

What you’ll do:

• Work closely with the Senior Enablement Manager to identify and fill gaps in existing training materials
• Lead Zoom orientations and training for new CX team members
• Design skill assessments that support the CX onboarding process and encourage a growth mindset across the team
• Create continuing education opportunities to develop and engage team members over time
• Learn Alma’s product lines, systems, and brand voice so that you can effectively prepare the CX team to navigate customer operations and embody Alma’s values

Who you are:

• You have 2-3 years working in an education or learning & development role
• You find creative ways to engage trainees with multiple learning styles
• You are comfortable synthesizing and teaching complex and rapidly evolving information 
• You are a clear communicator, both verbally and in writing
• You excel at translating technical detail into actionable takeaways for learners
• You’re comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk is a huge plus. 
• You have cultural humility, can build relationships across differences, and have excellent interpersonal communication skills.
• You have a deep passion for our mission and the future of mental health
• Experience working at a startup, fast-paced work environment is a plus

Benefits:

• We’re a remote-first company 
• Health insurance plans through Aetna (medical, dental, and vision), including FSA & HSA plans
• 401k plan (Roth and Traditional)
• Free access to One Medical, Teladoc, and Health Advocate 
• Monthly therapy, wellness, and ClassPass fitness stipends
• Co-working space membership access
• Monthly work-from-home stipend to power your wifi, lunches, coffee, and more 
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans 
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Unlimited PTO 

Salary Band: $58,500 - $95,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.