Enablement Consultant

In Customer Experience we are focused on providing customers with exceptional services. We identify the customer needs respond to their queries and collaborate with internal stakeholders to optimize customer services. Working with us means joining a hybrid team of diverse passionate mission-driven employees who are inspired by our vision dedicated to our customers and comfortable with rapid change. We are certified as a Great Place to Work 2022®.

The Enablement Consultant is responsible for providing virtual training on Cision’s processes products & features. In this role you will prepare evaluate and execute training based on the needs of the request  and product offering. This includes identifying skill and knowledge gaps to modify training as necessary for successful adoption. This role reports to the Director of Enablement.

What you'll do

• Strong Oral and Written Communication: Prepare status reports on clients in order to provide an up-to-date picture of team progress. Deliver clear and concise messages. Listen effectively

• and respects the contributions of others.

• Mentorship: Provide leadership and guidance to new team members.

• Problem Solving: Recognize obstacles and use resources to identify solutions.

• Time Management: Use time productively and distinguish between low and high priorities

• with limited guidance.

• Collaboration: Communicate at high levels within customer organization to advise and

• troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partner with other Cision departments such as Sales to improve customer relationships and processes. Actively maintain knowledge regarding functional area and changing trends.

• Adaptability: Rapidly adapt to new information changing conditions or unexpected obstacles.

• Professionalism: Learn by mistakes and uses knowledge for self-improvement. Deliver on promises timely and meets commitments.

• Conduct weekly training office hours orientation sessions and webinars.

• Key Performance Indicator: measurable outcomes tied to specific role responsibilities include CSAT (Customer Satisfaction) Adoption rate.

What you have

• 1-2 years of experience

• Ability to develop courses and instructional material to educate technical and non-technical customers and personnel

• Ability to plan and deliver written/oral communication that is impactful and persuasive

• Ability to slow down to listen to the needs of the customer team and stakeholders

Preferred Qualifications

• Salesforce ChurnZero JIRA HighSpot Sharepoint Learning Management System and/or knowledge center experience a plus

• Proven work as a Training Consultant Training Coordinator or similar role with hands on experience organizing training events