Enablement Manager

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, working together in person and choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Every day, our Enablement team works to deliver programming, support, and resources to our agents; all built to empower our teams to deliver an outstanding customer experience. The Enablement Manager will lead a team of content strategists and play a crucial role in supporting the larger agent enablement strategy at SimpliSafe. Through the development and delivery of content strategy, you’ll not only support new initiatives and product launches, but the ongoing development of content built to enable a truly differentiated customer experience.

Primary Responsibilities Include

• Manage a team of content specialists and instructional designers who are responsible for designing learning and resource solutions that enable agents to deliver an outstanding customer experience
• Partner with teams across the organization to develop content strategies that support key initiatives, product launches, new processes, and more.
• Analyze and leverage data to provide actionable insights on content strategy and development for stakeholders, partners, and the Enablement Team
• Engage in strategic planning with Enablement leadership and relevant stakeholders to thoughtfully evolve our knowledge management strategy
• Support the testing and implementation of new features and content experiences within the enablement tech stack in collaboration with key stakeholders across SimpliSafe

• 4+ years of relevant experience; preferably in team management, training, instructional design/ content development, or enablement
• Enablement mindset focused on improving processes and the customer experience
• Ability to work and strategize cross-functionally
• Experience with Learning Management or Content Management Platforms- Seismic and Lessonly preferred
• Detail-oriented & Organized with the ability to prioritize and drive forward multiple projects at once
• Demonstrated proficiency in written and verbal communication
• Self-starter with a knack for “figuring it out” that works well independently
• Ability to empathize, build trust and provide support to stakeholders and team members when needed

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].