Enablement Program Manager, Onboarding & Everboarding

Amplitude · Silicon Valley CA

Company

Amplitude

Location

Silicon Valley CA

Type

Full Time

Job Description

Amplitude is a leading digital analytics platform. More than 1,800 customers, including Atlassian, Chick-fil-A, Marks & Spencer, NBCUniversal, PayPal, Shopify, and Under Armour rely on Amplitude to gain self-service visibility into the entire customer journey.  With Amplitude, teams can understand what product features are working, where users are getting stuck, and what actions lead to the right outcomes. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.

This position

As an Enablement Program Manager, you will be responsible for onboarding and focused everboarding initiatives to ensure that the global GTM teams are equipped with the content and skills to onboard and grow at Amplitude. You will design, create and deliver training, certification, and go-to-market performance improvement initiatives. You are passionate about GTM methodologies and processes, and thrive on helping others succeed. In this highly dynamic role you will be equal parts program manager, content developer, facilitator and Enablement business partner to our GTM organization. This role plays a critical part in supporting the GTM team to achieve its goals and ensuring the Enablement team meets the needs of the business. 

This position reports to the Director, Global Enablement Programs

Responsibilities

  • Design, maintain, and facilitate go-to-market onboarding; partner with Field Effectiveness Enablement to support role-specific onboarding programs
  • Build both facilitated training and elearning series in our LMS
  • Oversee Quarterly Readiness Training, partnering with Marketing, Product, and Enablement teams to deliver streamlined training and updates to the go-to-market field
  • Build content to support the Customer Engagement Model
  • Support the maintenance of our learning- and content management systems
  • Assist with change management related to process and messaging updates
  • Support major go-to-market initiatives as needed
  • Define objectives and key results for each program, creating plans and overseeing program execution
  • Define, measure and communicate out the programs’ success metrics

Basic Qualifications 

  • 5+ years managing end-to-end enablement programs 
  • 2+ years in a customer-facing success or sales role
  • Knowledge of sales methodologies and processes
  • Ability to design and develop engaging and interactive training and content using a variety of modalities and methods
  • Excellent verbal and written communication skills 
  • Experience managing programs
  • Experience working on cross-functional projects across multiple teams
  • Experience working with content management systems (ie: Showpad, Highspot. Seismic) and learning management systems (ie: BrainShark, MindTickle, SkillJar) 

Preferred Qualifications 

  • Certification in methodology such as Sandler or MEDDPICC
  • Experience using authoring tools (ie: Articulate Rise/Storyline, Captivate, Adobe Premiere Pro, Camtasia)

The Product: Amplitude is a digital analytics platform – we help companies understand their users, rapidly release better product experiences, and ultimately grow their business. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Other fun facts about Amplitude: 

  • G2: #1 product analytics solution and #3 best software product 
  • Business Insider: A top tech company to bet your career on
  • Fast Company: #3 most innovative enterprise company in the world
  • Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. 
  • Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors.
  • We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
  • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Apply Now

Date Posted

12/19/2022

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