End User Analyst II

End User Analyst II

Description

End User Analyst

Work Location(s): Georgia Power Corporate Headquarters in Atlanta, GA. Daily travel to primary work location with occasional travel to sites within our service territory.

Job Summary

This position is for a Southern Company Technology Organization (TO) End User Analyst (EUA), II. The EUA II will partner with Southern Company Services (SCS) and related operating companies to provide technology consulting for its business partners (BP) delivering automated or enhanced technological solutions based on the business partner's personal use of technology. Partners with senior analysts and other Subject Matter Experts (SME) to educate and train business partners on the use of Southern Company standard products and services. Provides project coordination on technological projects for their BP. This position is in Atlanta, GA and supports business partners throughout the Metro Atlanta area.

Education

• Two-year degree in a technology-related field, equivalent military and/or work experience is preferred.

Major Responsibilities

• Supports our end user computing environment by performing break-fix, reimages, hardware replacements, hardware lifecycle refreshes, and MS Teams conference room upgrades
• Partner with the business and other TO departments for incident and problem resolution
• Provide specialized dedicated technical support as requested by business partners
• Partners with senior analysts and other Subject Matter Experts (SME) to identify opportunities to educate business partners on leveraging the use of technology more effectively
• Partners with senior analysts and other Subject Matter Experts (SME) for project management, planning, coordination, and/or technical support during project implementations
• Build effective relationships with key business partners and provide outstanding customer service
• Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team
• Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations
• Stay abreast of emerging hardware and software technologies

Knowledge, Skills and Abilities

• Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems
• Proficiency in Power BI preferred
• Demonstrated ability to build strong relationships with BPs, vendors and other TOs
• Developed effective working relationships with all levels of employees
• Customer service focused with the ability to deliver on commitments and deadlines
• Excellent oral and written communication skills
• Proficient knowledge and understanding of existing and emerging information technologies
• Knowledge and ability to coordinate work across all functions in a TO
• Demonstrated ability to share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in the TO operations for our BPs
• Ability to learn the business of the BPs and their local technical environment
• Ability to manage small, local projects using proven concepts to apply technology to business problems
• Excellent troubleshooting and problem-solving skills
• Excellent analytical skills
• Working knowledge of the electric utility industry and Southern Company is a plus

Behavioral Attributes

• Behavior consistent with Southern's Our Values philosophy - Safety First, Unquestionable Trust, Superior Performance, and Total Commitment
• Must be proactive, highly motivated, and self-directed
• Proficient organizational skills and strong customer service orientation
• Ability to simultaneously manage multiple projects and tasks
• Must be able to build solid relationships with business partners and work effectively in a dispersed team environment
• Provide specialized dedicated technical support as requested/needed
• Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support and other Technology business units
• Seek opportunities to learn and transfer knowledge to others
• Ability to prioritize work and complete assignments with some direction
• Follows safe work practices

Other Requirements

• Must be able to pass North American Electric Reliability Corporation (NERC) critical infrastructure protection (CIP) background check and requirements
• Must possess a valid driver's license and have a good vehicle driving history
• Must reside within 40 miles of the 241 Ralph McGill Blvd, Atlanta, GA 30308 location
• Must provide own transportation for day-to-day travel to customer sites in the Metro Atlanta and surrounding areas of responsibility
• Must be available to report for onsite work for a minimum of five days per week, for the first six months, and then migrating to a rotating schedule based upon the workload, team availability, and any other circumstances dictated by the Workplace Support Supervisor

#LI

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company (NYSE: SO ) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com .

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Information Technology

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Southern Company Services

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: SCS2011166