End User Computing Engineer

At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.

We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.

Job Title: End User Computing Engineer

Location: Charlotte, NC

Overall Purpose of Role

• Working within a global team to provide engineering and technical support solutions for the end user computing environment; while maintaining a secure, stable and performant environment.
• Provide operational support to the Barings' user base and end user computing services and infrastructure, including out of hours support and maintenance activities
• Involvement with project activities as and when required

Primary Responsibilities

• Providing 3rd line support for systems and services supported by the EUC team, which include out of hours maintenance activities and 24x7 on-call support within a rotation
• Maintain a secure end user computing environment by being proactive and responsive to security vulnerabilities and implementation of security controls
• Managing and resolving incidents, requests or problems within defined SLAs
• Creating and maintaining standard EUC build images and application deployment packages
• Continuously see improvement and develop our EUC services to provide efficiencies and document configurations, knowledgebase articles and processes
• Working closely with Microsoft and other vendors when required
• Participate as either project leads or EUC team representation infrastructure and business driven projects where required

Qualifications/Requirements

• Excellent customer service, high levels of communication and the ability to manage problems through to completion
• Extensive knowledge and experience with 2nd/3rd line support of Windows 10/11
• Good Working knowledge of Active Directory, associated tools and Group Policies
• Demonstrable technical experience with Azure Virtual Desktop operations and managing
• Experience with deploying and servicing Windows operating systems and M365 Enterprise Apps using SCCM/MECM
• Good knowledge of packaging, deploying and troubleshooting installation of applications across multiple devices
• Good knowledge of maintaining and supporting a virtual desktop environment
• Good experience of scripting with PowerShell
• Good experience of supporting O365 (Office Enterprise Apps, MS Teams)
• Experience with Citrix Virtual Apps & Desktop is beneficial
• Experience with using Ivanti DesktopNow is beneficial
• Experience working in a regulated financial industry. Asset management experience preferred
• Experience working in environments that require strict adherence to change control policies and regulatory controls

Competencies

• Strong communication skills including written, verbal, and presentations
• Detail-oriented with an ability to multi-task & prioritize tasks.
• Good time-management, organization and communication skills.
• Experience in facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed
• Demonstrated relationship building including success with senior stakeholders
• Enthusiasm and demonstrates initiative, personal accountability, and a can-do attitude

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Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

Barings offers a comprehensive benefits package including:

CORE BENEFITS & WELLNESS

• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits

FINANCIAL WELL-BEING

• 401(k) Plan w/Company Match
• Pension Plan
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) - Health Care & Dependent Care
• Retirement Health Reimbursement Account

LIFE INSURANCE

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time

OTHER BENEFITS

• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program