End User Support Associate

Are you passionate about providing excellent customer service and technical support? Look no further! Interapt, a world-class technology services company, is seeking a friendly and customer-oriented End User Support Associate to join our team.

In this role, you will be responsible for delivering top-notch support ensuring the proper return of equipment, resolving hardware and software issues, and providing a seamless experience for our clients end users. You will have the opportunity to collaborate with cross-functional teams. Interapt values its employees and offers a supportive and inclusive work environment. We believe in investing in our people and providing opportunities for growth and development. If you are a tech-savvy professional with a friendly demeanor and a passion for helping others, we want to hear from you!

• Provide technical support and troubleshooting to end users via phone, email, and in person
• Diagnose and resolve hardware and software issues
• Escalate complex issues to the appropriate teams
• Create and update support documentation
• Collaborate with cross-functional teams to ensure timely resolution of issues

Requirements

• Strong customer service and communication skills
• Experience using ServiceNow preferred
• Experience using Sharepoint preferred
• Ability to multitask and prioritize workload
• Previous experience in a help desk or IT support role is a plus
• Experience with PowerShell Scripting is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources