End User Support Engineer

Currently, we are looking for an End User Support Engineer to make our EPAM Wroclaw Team even stronger.
To succeed in this role you should be highly creative, with developed communication and people management skills.

#LI-DNI#EasyApply

Responsibilities

• Support colleagues regarding IT requests/incidents (hardware/software)
• Communicate with external vendors and Global IT teams to resolve problems
• Maintain and update assets inventory
• Communication room maintenance and environment monitoring
• Installation and maintenance of IT equipment in the office (Network, Printing, Conference equipment)
• Taking employees or clients through a series of actions, either face-to-face or remotely via MS Teams, to help set up systems or resolve issues
• Rapidly establish a good working relationship with employees and other teams, promoting good IT practices

Requirements

• Intermediate/Advanced troubleshooting skills in WinOS, MacOS, and Linux OS
• Understanding of basic principles of asset management (ITIL or any other ITSM tool)
• Basic knowledge of Microsoft EntraID (Azure-AD)
• Experience in ticketing system (ServiceNow or similar) and asset management application
• Intermediate knowledge of networking (TCP/IP, DNS, DHCP)
• User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
• Good communication skills and problem-solving attitude
• Capable of working in a team in a multi-level organization
• Willing to learn new technologies and respond quickly to new challenges
• Work permanently on-site

We offer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.