End User Support Manager

At Composites One our culture is founded on a clear set of Core Values that has at its core Respect, Teamwork, and Communication. Our success is largely attributed to our ability to operate as one Team, respect each other in our daily interactions, and communicate effectively while doing the one thing that is critical to our success - taking care of our customers.

Are you ready for a rewarding career?

We are searching for an End User Support Managerto join our growing Information Technology Team!

Now is the time to move forward and make an impact!

As an End User Support Manager, you will be responsible for managing the operations of the Help desk (24/7), PC Support, RF Scanners, Printer Maintenance, and Mobile devices, including user provisioning. You will provide support by troubleshooting and escalating issues as necessary and providing hardware and software to meet the business and operational needs. Through managing the end-user support team, your team's key focus areas will fall onto end-user satisfaction, device and software asset management/optimization, best-practice user on-boarding and off-boarding, enterprise end-user tools, communications, messaging, and the Enterprise IT (Information Technology) Service Desk. The management of the end-user support team will ultimately enable our team members to better support our customers.

How will you impact our organization as an End User Support Manager on a daily basis?

• Implement best-in-class Service Desk Operations for 16/5 environment where the company has its operations.
• Anticipate, analyze, track, and manage end user needs across the company to ensure business applications and users operate with minimal interruption.
• Build and effectively lead a cohesive and dedicated team to achieve desired and operational goals.
• Manage support of computing equipment and software and vendors.
• Complete troubleshooting and provide all levels of support, including elevations, as necessary.
• Diagnose and resolve hardware and software problems, as well as manage the support process of computing equipment, software, and phones.
• Manage and troubleshoot issues with Microsoft OS (Operating System) and PC software.
• Maintain system management and day-to-day operations, along with tracking all IT assets in asset tracking database.
• Manage, procure, and troubleshoot issues with Printer Maintenance, Cellular, and RF devices.
• Design and implement upgrades of hardware, and software.
• Monitor equipment performance and when applicable, determine, if necessary, required upgrades.
• Manages the installation of new hardware and software processes and establish process improvements as needed.

Leadership and Communications Skills:

• Communicate a strong sense of urgency in solving problems and getting work done.
• Work to create an environment that values and rewards initiative and achievement of results.
• Sets the standard as a role model for providing excellent customer service; demonstrates positive, customer service focus in all interactions (cross-functional stakeholders and external customers).
• Must be able to motivate and lead other people in the organization without direct reporting responsibilities.
• Superior oral and written skills are required to communicate at multiple levels within the organization, with Customers and industry leaders.
• Proactive communication and follow up is essential to manage Suppliers and Customers

Required Skills and Qualifications:

• Minimum of five years of relevant IT technologies experience with emphasis on /managing end user services preferably in a global setting.
• Experience managing PC equipment and software, service desk and related services.
• Managed a team of 3-4 technical support team members.
• Bachelor's degree in related field or equivalent experience is required.
• Knowledge of Microsoft O365 and other Apps for communication and collaboration.
• Working knowledge of ITIL.
• Self-structure and a high degree of organizational skills are required to manage multiple products and market segments in a broad geographical area.
• Must be able to work independently in a fast-paced and multifaceted environment.

Why should you join Composites One?

• CULTURE: This is a great place to work! We are deeply committed to cultivating an environment of Respect, Teamwork, and Communication.
• INTEGRITY: The foundation of all strong relationships is TRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and Team Members to build meaningful relationships!
• CONTINUOUS IMPROVEMENT AND INNOVATION: To remain successful, we must continuously improve and innovate. At Composites One, we value collaboration, and sharing ideas so that we can grow and drive continuous improvement and innovation together.

Join us in creating a brighter future for the customers we serve!

About Us:

Composites One LLC is the leading supplier of essential materials for Wind Energy, Aerospace, Defense, ConsumerRecreationand Construction Composites Manufacturing. We have a global presence and operate 44 North American distribution centers. As a family business, for over 60 years we have had a culture that treats each Team Member with respect and offers opportunities for growth and personal success.

Learn more about us at compositesone.com!

Commitment to Diversity, Equity, and Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at [email protected].