End User Support Specialist

Deadline for Application: 3/26/2024
The End User Support Specialist provides end-user technical support across a wide range of hardware and software technologies. Implements and supports end-user technology across the company.

KEY DUTIES AND RESPONSIBILITIES:

• Provides on-site and remote end-user support for various types of hardware and software including computers, printers, servers, and peripheral devices
• Installs or relocates workstations, computers, printers, software, and other equipment
• Supports cyber security through asset tracking, systems monitoring, completing antivirus or other software scans, completing system updates, and managing user permissions
• Troubleshoots and resolves network issues including local area network connections, network access, and Wi-Fi configurations
• Manages the company’s Google Admin Console including user email accounts and user/team Google Drives
• Monitors and updates orders within the help desk ticketing system
• Supports backup services for servers and computers
• Researches and deploys new technologies to improve user, team, and/or business performance
• Works with vendors to resolve hardware and software problems
• Provides training to end users on various types of hardware and software
• Develops and publishes end-user training documents
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• 2 years of end-user support or related experience
• High school diploma, GED, or equivalent education
• Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
• Experience with Google Admin Console including managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar
• Experience imaging/re-imaging computers
• Experience troubleshooting and removing malware
• Excellent verbal communication skills
• Excellent customer service skills
• Excellent critical thinking and problem-solving skills
• Strong Organizational and time management skills
• Experience working with confidential information and the ability to maintain confidentiality

PREFERRED QUALIFICATIONS:

• Associate’s Degree in a related field

PHYSICAL REQUIREMENTS:

• Sitting and standing for extended periods of time
• Ability to lift up to 50 lbs. and push/pull up to 100 lbs

• Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

COMPENSATION DETAILS:

• Pay Range: $47,000-57,000; actual pay will be determined based on qualifications
• Accrue paid time off (PTO) immediately; starting at 2 weeks per year.
• Health, dental, vision, life, disability, accident, and critical illness insurance plans are available.
• Retirement plans are available after 6 months of employment.

Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in “@nativerootsdispensary.com”. If you have any questions, please visit the Native Roots careers website at https://nativeroots.applytojob.com/ or contact [email protected].