End-User Support Specialist

 Why you will love working here

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company  

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

About the team and what we’ll build together

The IT Engineering Team is a diverse group of individuals belonging to teams including DevOPS Engineering, Cloud Engineering, and System Administration. The overall goal of our team is to bridge the gap between different organizational units creating a collaborative environment where all teams are working together to benefit the organization and our various technology platforms.  Additionally, we strive for excellence in delivering business needs to the organization in reliable and repeatable fashion in order to maximize our impact to the business bottom line. 

How you will make an impact

• Provide level I side support for 400+ office and remote users, their applications, Windows and Mac Workstations, printers and telephones.
• Setup, deploy, ship, and receive computer equipment.
• Monitor service/problem tickets in JIRA and/or email.  
• Monitor and respond to Help Desk chats via Microsoft Teams.  
• Ensures the efficient operation of Windows and Mac workstations.
• Manage user accounts within AD Manager application, this includes disabling/enabling accounts and password resets.
• Help with the maintenance/operations of user workstations.
• Help with remote deployment of software and applications to user workstations.  
• Help perform workstation patching as required.
• User Equipment add/move/changes.
• Collaborate with teammates to troubleshoot, provide solutions, and support best practices.  
• Work with outside vendors as needed.
• Weekend support via on-call rotation.
• This is an on-premises position that is responsible for basic workstation maintenance, on-site support, remote support, troubleshooting, installation, shipping and receiving, and break/fix.  

What you need to be successful

• 1-3 years of Customer service experience (not necessarily within IT).
• Experience with Customer service via phone support is a plus.
• Must be physically able to lift and move up to 40 pounds.
• On-premises position, HQ located in downtown St. Petersburg Florida.
• Self-starting work ethic and big picture thinking.
• Ability to clearly communicate technical concepts to non-technical people.
• Ability to function in a close team environment.
• Ability to interact in a professional manner with people of various backgrounds and technical ability.
• Ability to create, maintain, and follow documentation for processes.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
• Some basic knowledge of Microsoft Office 365 products. Intune, Azure is a plus.
• Some basic knowledge of TCP/IP networking, and related network services is a plus.
• Some basic knowledge of Active Directory, GPO concepts and administration is a plus.
• Some basic knowledge with setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS) is a plus.
• Imaging experience with MDT (or other solutions) is a plus.
• Understanding of Microsoft products/systems and their administration is a plus.
• Understanding of Apple Mac products/systems and their administration is a plus.
• Associate or bachelor’s degree in a computer related field, OR high school diploma and 1+ years of desktop support experience required.

Our teammates are at the heart of everything we do 

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn to generous vacation time for yourself, we support your health needs fully. In today’s job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie’s competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career. 

Kobie a place for all

We don’t just accept differences – we embrace, share, and celebrate them! 

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.   

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.