Endpoint Security Engineer

Endpoint Security Engineer
nuspire.com/careers
About Nuspire:
Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts use world-class threat intelligence and 24x7 security operations centers (SOCs) to detect, respond and remediate advanced cyber threats.
The Impact You Will Make:
The Endpoint Security Engineer role is a 24x7x356 mid to senior level role whose primary focus is supporting endpoint administration and client endpoint issues and configurations. Expected to execute technical changes and complete client requests in a timely manner, follow up on existing requests or issues with clients and vendors regularly all while respecting change windows. Additional duties will include working with team members or departments supporting troubleshooting various issues or technologies when expertise supports it. Engineers also support projects, documentation, and procedure changes to ensure consistent outputs. Please note that experience with SentinelOne is required for this position. 
In This Role You Will:

• Configure and troubleshoot advanced/complex client requests for Nuspire’s managed products and services with a focus on Endpoint deployments.
• Process and remediate escalated NOC client issues
• Identify and develop documentation and knowledge base articles for all NOC members.
• Document all actions in cases to effectively communicate information internally and to client
• Open tickets with Vendor support and coordinate solutions when necessary
• Work on projects as assigned by leadership team.
• Submit appropriate internal bug, support, and feature requests.
• Perform large- and small-scale firmware upgrades for all clients
• Attend relevant meetings and take notes as needed
• 24-hour On-Call rotation
• Perform Global change requests and script pushes
• Review Technician tickets for technical and process errors
• Maintain and expand working knowledge of current managed technologies and network security landscape
• Evaluate and assist with large-scale business-critical issues affecting NOC
• Perform high-level investigations and RCA based on findings
• Identify ways to improve existing processes with scale and vision to future developments
• Identify and develop documentation and knowledge base articles for all HALO members
• Provide overall guidance, instruction, and leadership to other NOC employees

Competencies You Bring: 

• Experience administering endpoint platforms, products, and concepts in the endpoint protection space.
• Experience with CarbonBlack, Crowdstrike, Cylance, Microsoft Defender and/or SentinelOne
• Knowledge of various operating systems in the Windows, Mac, and Linux ecosystems.
• Experience designing and operating security tools at enterprise scale.
• Understanding of how to balance security risks with various mitigation methods to deliver the best possible solutions.
• Ability to balance customer requests with overall maintenance tasks.
• Process Improvement
• Understanding of IT Security concepts, best practices, and market direction
• 3+ years experience working in professional IT environment
• 2+ years experience in Endpoint Security solutions
• 2+ years of customer service experience
• Associates degree in Computer Information Systems, Computer Science, relevant alternative or equivalent work experience
• Server+, Security+, GSEC, etc.

Bonus Points If You Have:

• Experience with traditional AV’s like McAfee, Symantec, Webroot
• Automation scripting (PowerShell, Python, batch files, etc.)
• Virtualization – HyperV, VMWare, KVM
• Cloud experience – AWS, Azure, GCP
• Various Storage experience (iscsi, fiber channel)
• Basic SIEM usage
• Basic Email Protocols and Functionality
• Understanding of networking, networking design, Ports & protocols, the OSI model, UDP & TCP communication flow
• Ability to use common networking tools (ping, nslookup, tracert, etc.) for troubleshooting
• Bachelor’s degree in Computer Information Systems, Computer Science, relevant alternative or equivalent work experience
• CISSP, CompTIA CASP+, Advanced level GIAC Certifications, Linux+, PenTest+, CEH

Company Perks & Benefits:

• Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
• Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401(k)
• 100% Employer Paid Telehealth for Employees & their families.
• 100% Employer Paid Life Insurance
• 100% Employer Paid Employee Assistance Program (EAP)
• Twelve (12) paid holidays and monthly Paid Time Off (PTO) accrual from your first day of employment, along with many opportunities to earn additional PTO through employee recognition awards and participation in ‘Nuspire Good Time’ Events.
• Thirty-two (32) hours of paid volunteer time per year
• ‘Nuspire Good Times’ events to build team cohesion & collaboration.
• Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and CBT Nuggets
• Certification Reimbursement Program
• Nuspire is an Equal Opportunity Employer

Nuspire Employee Culture:
Join for the excitement; Stay for the people.
At the core of Nuspire's business model is its emphasis on the human component. Our continued growth over 20 consecutive years allows employees to have constant opportunities to expand their role and responsibilities within the organization. The cybersecurity threat landscape is constantly evolving, and our talented team thrives on solving our clients’ complex cybersecurity challenges. This ideal is not only reflected in how Nuspire delivers services to its customers but also in how it treats its employees.
People who excel at Nuspire are motivated self-starters with a passion for delivering excellence with every client interaction. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences. We have a strong, diverse team of remarkable, curious, and experienced professionals—who also know how to have a little fun. If you’re looking for a career in an environment that thrives on change and is anything but ordinary, we want to hear from you. Our award-winning culture enables our employees to perform at their best.
Collaborate with an amazing team that tackles challenges together!
To find out more, please visit nuspire.com.
 

 
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