Endpoint Specialist

Job Description

It's about having us covered from end to end.

Do you like helping others understand the tools of today? Are you familiar with desktop operating systems, mobile devices, printers and other peripherals? Do you like creating order out of chaos? If so, being an Endpoint Specialist with Frost could be for you.

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As an Endpoint Specialist, you are our IT architecture, ensuring every foundation is stable and built with integrity, caring and excellence. You'll play an important role in maintaining our IT systems to run smoothly and will constantly look for ways to innovate every experience. You'll use your strong problem-solving skills to ensure that endpoint assets are performing optimally and keep end-user devises up to date across the bank. If teaching others excites you, you'll have the opportunity to train new users on hardware and software, giving them the best chance to succeed with our signature all-win approach.

What you'll do:

• Provide break/fix support for phones, computers, and printers to ensure that endpoint technology assets function at optimal levels
• Install new and updated end-user devices across the bank and network hardware at branches to ensure Frost branch technology is up to date and to maintain a continuous replacement cycle
• Train new users to use hardware and software in order to maximize total work efficiency
• Always take action Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• 1+ years of experience in a help desk or endpoint role
• Strong working knowledge of desktop operating systems and peripherals, mobile devices, and printers and print servers
• Strong working knowledge of customer support practices in an enterprise environment
• Excellent written and verbal communication skills
• Proficient in Microsoft computer appliances

Additional Preferred Skills:

• Experience installing cabling and network equipment
• Avaya systems experience
• Telecom experience
• Experience in product ownership, product management, customer experience management, business analysis, software engineering or a related field

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.