Eng 2, Ops Engineering

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary

Digital Self Service team is seeking an Ops Engineer to join our operations team. This team of highly passionate Operations engineers is responsible for supporting Multi-Cloud applications team with a high degree of stability, reliability and security that exceeds customer and stakeholder expectations.

In this role you will collaborate internally, and with other teams, developers, architects and product owners to develop and maintain platforms for Public Cloud and on-prem environments and build monitoring around it. You are a strong teammate, and rapidly adapt to changing business and customer requirements. Job duties include a balance between development and fast-paced critical thinking, communication, troubleshooting and problem solving.

Job Description

Looking for a great opportunity to grow your experience?

Ready to be a new and integral part if an award wining team?

Comcast Engineers are enthusiastic about collaboration, growing their skills, and creating exciting experiences for customers. We are fortunate to do what we love, every day! Join us!

Key Technologies:

• Experience with monitoring systems such as Elastic Search, Kibana, Splunk, Grafana

Core Responsibilities

• Perform monitoring and detection activities with a minimum supervision
• Leads technical outage bridges and engages appropriate resources to drive issues to closure.
• Acts as an advocate for Engineering Operations procedures, policies and processes.
• Assist with the development, monitoring, tracking, and analysis application performance metrics.
• Develops infrastructure update process for existing infra and assists in the roll-out of releases.
• Keeps current with technological developments within the industry.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Job Qualifications:

• A bachelor's degree in computer science or equivalent with 3+ years professional experience.
• Experience monitoring high traffic applications.
• Software development experience with an interest in using that experience to solve distributed systems problems a plus.
• Has excellent interpersonal skills, ability to convey ideas clearly and get along with people throughout the organization.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our services.
• Know your stuff - be hardworking learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Get results and drive growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.