Engagement Associate

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Engagement Associate

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Innovations-Research Innov and Educ

Job Code

T98189

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for an Engagement Associate to join our team of devoted caregivers. Within this role, you will partner with leaders, administrators, physicians and researchers and other stakeholders in smaller sized institutes, hospitals, departments or centers to generate high quality invention disclosures for new medical products.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Preferred Qualifications:

Experience working within a complex consultancy environment

Demonstrable strategic level persona networking and relationship building skills

Experience in managing complex relationships with internal and external stakeholders

Preferred experience gained in Pharma/Biotech segment

Outstanding presentation and written communication skills

Demonstrated collaborative execution skills in a complex team approach.

Self-motivated, ability to work independently in a fast paced environment.

Ability to work on multiple projects concurrently

This position would require the candidate to reside in NE Ohio.

Job Details

Responsibilities:

• Create relationships with key stakeholders to identify potential inventors and develop high quality invention disclosures.
• Partner with inventors and connect them with Innovations resources to assist in developing new medical technologies.
• Engage and maintain partner relation with a smaller number of clientele inventors/leaders based on operational metrics defined by leadership.
• Function as an Innovations resource for service area leadership and inventors.
• Provide education for inventors. Support innovations related caregiver training programs.
• Facilitate and improve inventor communication and engagement.
• May assist in the facilitation of structured Innovations sessions.
• Track and report on inventor engagement (frequency and diversity of contacts) through a customer relationship management (CRM) system.
• Track and report on high-quality IDFs, translation rate, number of structured Innovations sessions, number of caregivers completing training courses, and other metrics
• Facilitate and improve inventor communication and engagement.
• Facilitate structured Innovations sessions.
• Integrate with and support all Innovations teams.
• Assist in the development and implementation of operational plans that work toward the strategic priorities of the organization.
• Assist with the development and responsible for meeting operational metrics.
• Uphold compliance to regulatory requirements in all areas of operations.
• Other duties as assigned.

Education:

• Bachelor's degree in life or physical sciences, biomedical engineering, finance, business or related field.
• Master's degree in business is preferred.

Certifications:

• None required

Complexity of Work:

• Must have the ability to communicate effectively with academic and corporate sectors and comprehend details of new and diverse technologies.
• Must be a self-starter with strong work ethics and excellent marketing and negotiation skills.
• Must have demonstrated comfort with multi-tasking and the ability to meet deadlines.

Work Experience:

• A minimum 3 years of relevant experience in health care industry (medical devices, therapeutics, diagnostics, HIT).

Physical Requirements:

• Manual dexterity to operate office equipment.
• May require periods of sitting, standing and the ability to walk to various locations throughout the health system to attend meetings.
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities