Engagement Business Analyst

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven, and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com .
Role Overview:
Are you a data junkie? Do you have a passion to fix the healthcare system and impact people's lives and health?
Come join the Member Flywheel Product Management team. We are looking for a data ninja to dig into marketing, engagement, and utilization data to develop insights and measure the value of Accolade's services.
The Engagement Analyst, reporting to the Sr. Director, Member Engagement Capability and Insights will:

• Achieve business goals and objectives-Research and develop decision analytics and act as a consultant to the member engagement team and stakeholders
• Pursue innovation-Conduct research on analytical techniques and translate that research into usable and sustainable solutions for users
• Put your skills to the test-Perform data collection and data mining, and build state-of-the-art analytical solutions, tools, and systems
• Drive value-Model and analyze engagement, conversions, and utilizations using various mathematical, statistical, and simulation techniques
• Tell the story-Present analytical and business results to partners and clients

A day in the life...

• Work collaboratively with members of our member engagement team, data science team, engineering team, client management team and sales team.
• Structure work, frame issues, and produce analyses that answer complex business questions in a pragmatic approach
• Find new areas of opportunity for Marketing to utilize predictive models or other analytic solutions.
• Communicate complex analytical topics in a clean & simple way to multiple to technical and non-technical audiences and senior leadership
• Establish KPIs to measure effectiveness of business process, business practice and decisions.
• Analyze, cleanse, and transforms campaign, journey, communications, and member demographics data for various models and projects.
• Write/program/develop and implement visual data reports and create personalized, interactive data visualizations, reports, and dashboards from multiple data sources.
• Validate models for roll-out and analyze the performance of existing models using statistical and analytical methods.
• Create report and presentation for projects, summarize recommendations and findings.
• Support end-users to design strategies based on newly developed analytical and machine learning models.
• Assess the usefulness of new data sources, transformations, and modeling techniques.

To be successful in this role you will need:

• Bachelor's degree in Information Systems, Mathematics, Computer Science or any other related engineering field; or equivalent related professional experience
• Minimum of three to five years of experience in data analytics experience in marketing or healthcare industry strongly preferred.
• Intermediate skills in Microsoft Excel, SQL, or something similar.
• Development of visualizations in Excel, Powerpoint, Qliksense (or equivalent like Tableau, PowerBi, etc)
• Must exhibit competence in at least one computing topic:
  • General computing (Python)
  • Statistical computing (R, SAS, etc.)
• Experience applying agile marketing methodologies and processes to break long-term goals into short-term wins which encourage learning and shorten time to market
• Hands-on experience with information retrieval from high dimensional data, dimensionality reduction, and feature extraction.
• Deep understanding of complex database structures and ability to work with large datasets with various joints plus data transformation methodologies.
• Strong problem solving, project management, and communication skills
• Demonstrated success prioritizing work and the ability to multi-task in a fast-paced environment.
• Experience providing clear and concise written and verbal communications.

• Thinking outside the box, enjoy taking on new challenges and work through assignments with high-level instructions only
• Team player and self-motivator
• Flexible and friendly work attitude and mindset, willing to jump onto projects to assist other team members when needed

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
Accolade
#LI-DR1
We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov . You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
Accolade