Engagement Lead (Sales and Account Manager)

Engagement Lead (Sales and Account Manager)

Department: Delivery

Employment Type: Full Time

Location: Western, NY

Description

Join our team at ITX and embark on an exhilarating journey where challenges are transformed into opportunities.

As an Engagement Lead, you'll play a pivotal role in unraveling complex business concerns across diverse industries while crafting technologies that Move, Touch and Inspire the world. If you're energized by the prospect of driving growth, innovation, and lasting partnerships, this role is your gateway to an exciting career.

Note: This role is open to all US-based candidates, with a strong preference for those located in Western New York.

Key Responsibilities

• Client Relationship Mastery: Serve as the driver of our client relationships, guiding them through their journey with ITX from inception to realization.
• Strategic Business Development: Uncover new business prospects through proactive outbound sales initiatives and targeted outreach campaigns that set us apart.
• Sales Leadership: Champion the sales process from lead generation to contract negotiation, ensuring a smooth process that leads to an enduring client relationship.
• Innovative Solutioning: Forge lasting partnerships with enterprise clients by understanding their needs and delivering custom solutions that redefine their business.
• Collaborative Team Engagement: Work closely with internal teams to leverage collective strengths, ensuring all projects meet our high standards and align with client expectations.

Skills, Knowledge and Expertise

• Experience: Bring a minimum of 5 years' experience in custom technology account management and sales.
• Proven Success: Demonstrate a strong track record of outbound sales success.
• Relationship Building: Exhibit a proven ability to cultivate enduring client relationships with finesse, grounded in a deep understanding of their needs and objectives.
• Strategic Thinking: Display a talent for identifying and addressing complex business challenges, crafting innovative and tailored solutions that drive client success.
• Effective Communication: Demonstrate clear and compelling communication skills, adeptly engaging clients at all organizational levels to articulate value propositions and facilitate collaboration.
• Adaptability: Showcase the ability to effectively prioritize tasks and adapt to evolving priorities and business landscapes, ensuring responsiveness and agility in meeting client needs.
• Team Collaboration: Collaborate seamlessly within a team environment, leveraging collective strengths to achieve shared goals and deliver exceptional client outcomes.
• Strategic Acumen: Exhibit navigating complex sales cycles and enterprise environments, demonstrating a keen understanding of industry dynamics and client needs to drive successful outcomes.

Benefits

ITX's Compensation Philosophy

Equality in compensation has been our practice since ITX started, in 1997.

ITX believes that market-based pay ensures fair and equitable compensation for our worldwide team members and pay that is based on the market, not on who has the best negotiation skills. At ITX, you'll never discover that someone in the same job with the same experience makes more than you, or that there are pay gaps based on race, gender, disability, or age.

How do our team members experience market-based pay at ITX? We gather market data to benchmark each position in our candidates' and team members' locations and use these benchmarks for candidate offers and to perform regular compensation reviews for our team members. You'll never have to worry about asking for a pay raise again. At least once a year ITX automatically adjusts pay when the benchmark is higher than our team member's compensation.

In Rochester, N.Y., home to ITX's headquarters, the pay range for an Engagement Lead role is $83,000 (with significant opportunity for variable compensation based on sales performance).

ITX has team members in many countries, and we use the same methodology for determining pay for all our teammates. For candidates outside of the United States, we use local market data to determine the benchmark range for the Engagement Lead role.

Do you have questions about ITX's compensation practices? Let us know! We're proud of how we do compensation at ITX and welcome the opportunity to share more.

This role was posted by ITX on May 3, 2024.

BE FLEXIBLE

Work around your appointments without raiding your PTO balance. ITX team members are dedicated to crafting awesome technology, not running down the clock, and can flex our schedules as needed.

WORK REMOTELY

We have promoted remote working since our inception and are pioneers in this field. Our remote-first approach has allowed us to bring together a diverse team from across the globe, and our experience with remote work means our community thrives virtually.

GROW CONTINUOUSLY

Enjoy unlimited access to training platforms that'll help you grow your technical and soft skills. ITX also runs internal training events and provides access to industry and community learning. Check out our thought leadership here.

ENJOY GOOD TIMES TOGETHER

While Covid has slowed our outings, it has not slowed down our closeness as a team. We've shifted to virtual events in the past twelve months, but once the pandemic winds down we'll return to celebrating in person at events like Rochester's Jazz Fest.

CARE WITH US

We're not some faceless corporation, but a bunch of friendly faces who are active participants in our communities across the world. Working with ITX teams means collaborating on philanthropic endeavors, for example, helping Measures of Justice.