Engagement Manager

About Us:

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Our opportunity:

The Engagement Manager is pivotal in building and maintaining strong relationships with clients, stakeholders, and internal teams to ensure project success, client satisfaction, and long-term partnership growth. This individual will be a strategic advisor, managing multiple projects and fostering collaboration to meet organizational objectives. We would love to hear from you if you are passionate about automation projects while building and maintaining strong relationships! 

You will make an impact by being responsible for:

• Build and maintain strong, trusted relationships with clients to understand their goals and needs and serve as the primary point of contact for client communications and escalations.
• Proactively identify opportunities for client growth and engagement and oversee and manage the lifecycle of client projects, ensuring they are delivered on time and within scope and budget.
• Collaborate with internal teams to align deliverables with client expectations, develop detailed project plans, and monitor progress, adjusting as necessary to meet objectives.
• Work closely with clients to develop tailored strategies that address their needs and objectives.
• Analyze and report on engagement performance metrics, providing actionable insights for continuous improvement.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to deliver cohesive service.
• Identify and pursue opportunities for expanding services or upselling within existing client accounts.
• Assist in preparing proposals, presentations, and negotiations to secure new business opportunities.

You will be a great fit if you have:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in client engagement, project management, or a related role.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum) and practical knowledge of scaled Agile framework (e.g. SAFe).

You excel in these key competencies: 

• Proven track record of managing multiple projects and client accounts successfully.
• Strong interpersonal and communication skills, with the ability to influence and negotiate effectively.
• Analytical mindset with the ability to assess data and provide strategic insights.
• Excellent organizational and multitasking abilities.
• Familiarity with CRM tools (e.g., Salesforce ) is a plus.
• Client-focused mindset with a commitment to exceeding expectations.
• Results-driven with a proactive approach to problem-solving.
• Team-oriented and able to collaborate across diverse groups.
• Adaptability and resilience in a fast-paced environment.

The salary range or on-target earnings (base salary + on-target incentives) for this position in California, New York, and Washington is $185,000 to $200,000 a year, and outside of those locations, it is $175,000 to $190,000 a year. The salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, and abilities of the applicant in alignment with market data and other factors. This position is also eligible for equity and a full range of medical and other benefits.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and Go be great!

Job Segment OR Key Words: SaaS, Agentic AI, Automation, Project Management, PMP, AI Projects, Agile, Scrum

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Benefits and perks you’ll appreciate:

• Flexible work schedule / remote roles
• Unlimited Personal Time Off
• 12 holidays off per year
• 4 days volunteer time off per year
• 4 company “Achievement” days off per year
• Variety of health care and well-being benefits
• Paid family/parental leave
• We are a designated “Best Place to Work” for 2 years in a row! Learn more here
• Newsweek’s Top 100 Most Loved Workplaces in America 2023 – Learn more here