Engagement Manager

The Mission

We are seeking a talented Engagement Manager to join our growing Cloud Engagement Management team. The right candidate is someone who is empathic, customer obsessed and organized.Your mission will be to work collaboratively with engineering teams and with customer stakeholders to ensure project goals and engagement expectations are met. You must be able to act as a Scrum Master on engagements in order to deliver quality solutions to our customers using a consultative approach.

Your Assignment

● Oversee all assigned engagements, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed
● Act as Scrum Master to manage and track sprint progress against overall project timeline
● Schedule and facilitate short Daily Stand-Up meetings with the delivery team to track progress
● Facilitate agile ceremonies including Sprint Planning, Sprint Demos and Sprint Retrospectives
● Collaborate with client Product Owners and Caylent Architects to author technical User Stories
● Review and approve weekly time submissions and monthly invoices
● Report on engagement scope and budget against Statements of Work (SOWs) weekly
● Proactively identify and resolve engagement issues and roadblocks
● Champion engagement experience through excellent communication and relationship building amongst our customer stakeholders and Caylent’s delivery, sales and leadership teams

● Experience leading projects in an Agile/Scrum environment using Agile tool sets (e.g. Jira)
● Managed technical engagements that consist of 3 or more people and over $250,000 budget
● At least 3 years of experience in a client-facing PM/Scrum type of role in the technical industry
● Ability to interact with clients at both a business and technical level
● Excellent time management skills and the ability to prioritize tasks, manage engagements and ensure they are executed with excellence
● Strong communication skills with the ability to present to executives

Preferred Qualifications

● Familiarity with infrastructure modernization, application development and/or data engineering disciplines
● Experience working in consulting or professional services

• 100% remote work
• Private Health Insurance
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

Caylent is a place where everyone belongs.  We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.   

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].