Engagement Manager

About the job
Engagement Manager
Location: Remote
Travel: Ability to travel up to 30%
Reporting to: Director
Employment: Full Time or Temporary Employment
Are you a Engagement Manager who has a passion for driving strategy and delivering projects in response to Clients business needs? You are the one that sets the direction, you can anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You approach projects with a structured methodology. Managing multiple projects simultaneously doesn't cause you stress, in fact you are the one who raises your hand for an opportunity to join new and interesting projects that challenge you. Comfortable communicating and presenting solutions to Client project leaders.
At Eventus, we have a strong technical and operational community, and you will become a key contributor. Our toolbox of technologies is vast, and you will be able to work alongside and learn with industry leaders. If you love learning new skills, there are opportunities to work across teams to learn the business and new skills technologies. At Eventus you will have the opportunity to impact a Client's customer journey from start to finish.
Responsibilities:• Overall project ownership for Eventus Client projects• A trusted adviser to the Client, responsible for delivering industry leading best processes, concepts and technologies while remaining engaged throughout the project to ensure delivery excellence.• Assist with customer roadmaps and technology assessments• Lead customer requirements sessions• Create training materials, reference guides, playbooks and more.
Qualifications for success:• 10+ years' experience managing cloud and on-premises contact centers communication (ACD) platforms with focus on various digital technologies & solutions within enterprise scale telephony platforms, migrations and or implementations• 3 or more years of experience with Genesys Cloud, CXone, and/or Amazon Connect• Experience managing small teams• Project management experience• Experience working with Clients and supporting implementation from start to finish• Understanding technical challenges, benefits and limitations in delivering cloud telephony services for enterprises to include application, network, carrier routing and/or desktop.• Documentation and presentation skills• Ability to meet tight timelines and budget restraints• Ability to work with the sales team to help size Client engagements and develop statements of work• Ability and desire to mentor junior team members• Bachelor's degree in engineering or computer programming preferred.
Why you'll love it here:
Together we are better! - The core of the team is you and we celebrate the uniqueness each team member brings to the table. Our differences make us better and drive innovation globally.
With over 300 successful projects delivered, our culture and unique business model has landed us on the top of the INC 500 list of the nation's fastest growing private companies. With Eventus you can expect:• Entrepreneurial and collaborative environment• Competitive total rewards program• Comprehensive benefit plans• Professional training opportunities• Engaging and fun culture• Big business ambition with small company values• Opportunity to work with industry leading, talented peers
Applicants can expect to make between $155,000 to $185,000 upon hire. Pay within this range will vary based upon experience, skills, certifications, education among other factors as required in the job description. In addition, this position is eligible for a target incentive bonus up to 20%.
Benefits
Eventus offers a wide range of benefits to full-time employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, EAP, and critical illness insurance. Eventus offers a 401(k) plan. Eventus employees enjoy PTO of 15 days annually and a generous holiday schedule.
Eventus provides basic life and AD&D Insurance with the option to purchase additional coverage. Short-term and long-term disability coverage is also offered. Eventus also offers tax saving accounts, HSA and FSA.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
http://eventusgcom/careers
(303) 376-6161