Engagement Manager

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.

About You:

• You know the challenges in manufacturing and operations, and you believe there is a better way
• You thrive on communicating  and can do so across levels, with people from the shop floor to engineering managers to executives 
• You’re meticulously organized, able to prioritize in ambiguous situations for yourself and your team, look ahead to risks and mitigate then
• You understand the business impact of operational improvements
• You’re ready for a start-up environment as part of a fast growing SAAS company

What skills do I need? 

• BA/ BS (MS or MBA preferred)
• 4+ years work experience in project / program management, management consulting, customer success operations or equivalent
• Experience working with multi-divisional, multi-geographical customers and managing stakeholders
• Understanding of manufacturing and operational environments, challenges, and best practices
• Interpersonal, written and oral communication skills, including running meetings and delivering executive-level presentations
• Ability to develop project plans with owners and timelines, for teams that include customers, partners, and internal resources
• Experience  that’s a plus
• Agile and/ or scrum methodologies
• PMP

Key Responsibilities:

• Manage project scope, timelines, and deliverables collaboratively with cross-functional teams and customers
• Partner with internal experts and customers to define project success and requirements
• Lead organization of information and communication to allow teams to focus on project work
• Understand technical project details enough to manage and escalate when needed
• Contribute to internal process development and continuous improvement

Key Collaborators:

• Customers
• Internal customer-facing technical teams
• Sales/ commercial
• Tulip’s partners

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Health Reimbursement Account (HRA), Commuter Benefits, Parental Leave, and 401k
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.