Engagement Manager

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
We seek an Engagement Manager to join our growing team. The Engagement Manager will serve as a key position within Modivcare, with responsibility for client implementations, conversions, implementations and upgrades. This role is responsible for resource management, budget, development of project plans, liaising with the business, and all aspects of the client-facing implementation. The successful candidate will work closely with their project team, the all functional leaders, the Executive Leadership Team, various Subject Matter Experts, and the local operations to oversee the implementations. Functions will include responsibility for client interactions and coordinating at the strategic and tactical levels with other vital functions of the organization to ensure a smooth and on time implementation.
You will...

• Provide direction to multiple complex projects, clients, and manage competing priorities
• Have excellent client relationships, external communications, and business acumen
• Have excellent organization, communication and collaboration skills; ability to translate complex, multidimensional issues into business impacts and propose solutions that produce a win-win outcome
• Effectively manage resources and performance to meet current and future demands
• Coach and mentor new implementation consultants and project managers on delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives
• Create, promote, and ensure team adherence to Implementation methodology, best practice guidelines; provide thought leadership to improve the practice
• Work collaboratively with the Sales team and take a leadership role in implementation scoping and delivery guidance in the sales cycle
• Identify and analyze incoming contracts and statements of work
• Qualify implementation standards and serve as liaison with Executive Team, Accounts Management, and Sales and functional team members
• Direct the efforts of both implementation and functional team members and coordinating at the strategic and tactical levels with other vital functions of the organization to secure buy in, commitments, and alignment regarding timelines, resource requirements, and scope
• Ensure implementation resources -- team and functional -- fully understand their role, responsibility, and management expectations
• Establish implementation best practices and processes that support the company's core pillars and strategy
• Perform other duties as needed

We are excited to speak to someone with the following...

• Bachelor's degree or equivalent experience; Master's degree or post graduate coursework preferred Experience
• At least 3 years of Implementation and related leadership/management experience
• Strong background in leading software implementation projects including experience developing project team structures and governance models
• Demonstrated success in managing on time, within scope, and on budget implementations
• Experience analyzing contracts and working with team to adjust plans as needed
• Experience with healthcare or transportation implementations under government contracts
• The ability to rapidly define implementations processes as needed to ensure standardization
• Ability to work across multiple functions, build relationships, and drive consensus
• Demonstrated experience managing external stakeholders and attending senior level meetings
• Strong organizational, presentation, interpersonal and communication skills
• Proven experience in change management and business process mapping
• Advanced skills in Microsoft Office suite -- Word, Excel, PowerPoint, Visio, and Project Advanced skills in SmartSheet and/or ServiceNow
• Experience in the use and development of collaborative and document management systems preferred
• Ability to forecast and deliver on targets on a weekly/monthly/quarterly basis

Salary: $92,500 - 124,900
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.