Engagement Manager - EMEA

• Effective in working with customers, including business executives, project managers, and IT development staff.
• Effective in understanding business needs and distilling the information into business and technical requirements.
• Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture.
• Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions.
• Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
• Be a strong advocate for adherence to standards and best practices.
• Stay current on Grafana Labs, observability, and related technologies.
• You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements.
• If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
• This role will require travel to customer locations once it is safe to do so.

What you'll bring along:

• 5-8+ years of experience working on deployment teams, using project management techniques.
• Direct experience with o11y.
• Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo).
• A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers
• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.
• Excellent communication skills to communicate with customers, partners, and internal members.
• Vision to help us take our company to the next level.
• Executive Presence.*nix and Windows Server Administration.
• Kubernetes (kubectl, Helm, Tanka preferred).
• Experience with Cloud Platforms - AWS, GCP, Azure.
• Systems Architecture design.
• Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).