Engagement Manager Lead

Who we are

At Domino we build software that helps the largest AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment MLOps capabilities and novel features for collaboration reuse and reproducibility — all of which make data science teams more productive reduce time to value and ensure compliance. Our customers — like Johnson & Johnson GSK Bristol Myers UBS FINRA and the US Navy — are using our software to solve some of the most important challenges in the world such as developing new medicines securing our financial markets or protecting our country. Backed by Sequoia Capital Coatue Management NVIDIA Snowflake and other leading investors we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today we believe that the future is still being invented — and we want to be the ones building it. For more information visit www.domino.ai

What we are building

Domino's Solutions team is the customer-facing engine behind how leading enterprises build scale and govern AI-powered applications - solving real business challenges not just deploying technology. Solutions Engineering earns technical credibility before the deal closes. Customer Engineering where this role lives owns everything after: adoption implementation expansion and the kind of delivery that makes customers renew and grow. Global Support and SRE keeps it all running at the level enterprise customers depend on. Three functions one relentless motion and a team that earns its reputation on what it ships not what it scopes.

What your impact will be

• Own the customer program end-to-end: from contract signature through expansion. You're accountable for outcomes not activities and every engagement you lead has a single owner (you) clear milestones and a cadence that keeps everyone (internally and externally) moving as the program manager
• Partner with account team to ensure every engagement is scoped to be delivered with excellence bridging what is sold with what can be executed
• Direct the delivery pod (our Forward Deployed Engineers and Integration & Architecture teams) for customer engagements. Put capacity where it creates the most value and keep programs on track across milestones stakeholder communication and account health
• Earn trust at every level: from C-suite sponsors to the data scientists running models in production. You close the gap between strategic intent and day-to-day delivery
• Lead the room in solutioning conversations: connect how Domino builds scales and governs AI to the outcomes customer leadership actually cares about. You operate as a peer not a vendor
• Make adoption real: drive rollout enablement and change management so what your team ships gets used not shelved
• Turn customer engagements into growth in partnership with customer success and sales — proactively uncovering new use cases and expansion opportunities qualifying them and routing them back to internal teams to fuel pipeline
• Be the customer's voice inside Domino: convert field intelligence into product feedback escalations and commercial signals that make the broader team smarter

What we look for in this role

• 4–8 years in an enterprise customer-facing discipline: implementations consulting technical program management or product. Caliber and complexity matter more than the title
• You move before the problem is fully formed: comfortable when the customer can't yet articulate what's wrong and treating ambiguity as the starting point
• You turn unstructured executive conversations into executable plans: connecting model development deployment and governance without losing what actually matters
• You know enough about how enterprise data science teams build scale and govern models to ask the right questions before the customer knows they need to answer them
• Real delivery ownership across full cycles not coordination. You hold an execution rhythm hold a position when things get hard and don't create bureaucracy to do it
• Experience leading a team: direct reports a cross-functional pod or a mix of engineers and specialists. You set direction develop people and hold accountability without micromanaging
• Technically fluent across software architecture predictive modeling and agentic systems: able to get hands-on when it matters and learn new domains fast
• Solutions-oriented by default. You escalate with a recommendation not just a problem and reach for AI to do all of it faster and better
• Background in life sciences financial services or a regulated industry where reproducibility auditability and compliance are non-negotiable is a meaningful advantage

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds genders ethnicities abilities and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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What We Do

Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino enterprises worldwide can develop better medicines grow more productive crops build better cars and much more. Founded in 2013 Domino is backed by Coatue Management Great Hill Partners Highland Capital Sequoia Capital and other leading investors. For more information visit www.domino.ai

Why Work With Us

We’re looking for sharp scrappy people who crave a high degree of ownership are laser-focused on personal growth and can stick the landing between high standards and low ego. In our fast-paced environment you’ll find all the white space and opportunity you need to thrive.

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