Job Description
Scale AI is at the forefront of the AI revolution helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.
We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team you will own or support a large account plan manage day-to-day execution for customers and ensure an incredible customer experience. This role is ideal for someone who blends program leadership customer relationship building technical fluency and contract awareness — and who thrives in fast-moving ambiguous and mission-driven environments.
You will:
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
- Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
We have a diverse team with a variety of skill sets many have:
- A technical background (education or professional experience with computer science economics statistics engineering)
- A proven track record in B2B client-facing roles and expanding client relationships
- Prior experience owning the technical implementation of solutions to the government
Must haves:
- An active TS/SCI clearance
- 3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%
Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors including job-related skills experience qualifications interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including but not limited to: comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Ernst & Young Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Skills Required
- Active TS/SCI clearance
- 3+ years in stakeholder management or customer-facing roles
- Experience delivering enterprise-scale applications
- Strong problem-solving skills
- Excellent verbal and written communication skills
Scale AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scale AI and has not been reviewed or approved by Scale AI.
- Healthcare Strength—Healthcare coverage is described as comprehensive across medical dental and vision with flexibility to choose plans that fit individual or family needs. A monthly wellness stipend further supports physical and mental wellbeing expenses.
- Equity Value & Accessibility—Equity-based compensation is included in eligible packages positioning ownership as a meaningful component of total rewards for many full-time roles. An employee stock purchase plan also provides an additional pathway to participate in potential upside.
- Leave & Time Off Breadth—Paid time off is positioned as generous with a flexible policy intended to support recharging and burnout prevention. Paid holidays and paid sick days are also part of the time-off offering.
Scale AI Insights
What We Do
Scale accelerates the development of AI applications by helping machine learning teams generate high-quality ground truth data. Our advanced LiDAR image video and NLP annotation APIs allow machine learning teams at companies like OpenAI Lyft Pinterest and Airbnb focus on building differentiated models vs. labeling data.
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Date Posted
05/31/2026
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