Engagement Manager (Remote, USA)

Grafana Labs is looking for an Engagement Manager who is passionate about driving successful business outcomes for our customers in the observability space. Engagement Managers within Grafana’s Professional Services department are project leaders who set and execute the direction of customer engagements. They influence both the customer and our own internal teams to manage and deliver Grafana technologies that realize customer business objectives. They build process and tooling to ensure we are scaling our business effectively, organizing our projects correctly, and communicating outcomes efficiently. 

Engagement Managers in Grafana Professional Services will partner with Sales, Support, Customer Success, and Product to deliver resilient observability architecture, addressing customer and business outcomes. Engagement Managers organize and plan for the project deliverables in the SOW, assist our Products team in motivating for improved technologies, and embed with customers to deliver ideal outcomes. They deliver status reports, unblock customers, hold recurring customer meetings, communicate risks, and track engagements. The Engagement Managers role is critical to creating a holistic understanding of the customer experience for Sales, Support, and the Customer Success team.

Responsibilities:

• As a member of the Grafana Professional Services team, ensure success in managing and delivering on the Grafana technology stack.
• Communicate and educate customers on the status of their projects.
• Participate and document architectural discussions and design opportunities that deliver the most effective solutions for our customers’ business outcomes. 
• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and increased revenue.
• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.

Requirements:

• 3+ years Engagement Management/ Project Management experience in the technology space.
• 2+ years of experience in technology/software pre-sales or technical consulting
• Working knowledge of project management tools and methodologies
• PMP Certification
• Excellent presentation skills with comfort speaking to customers and executives 

In the United States, the base compensation range for this role is $131,000 - $158,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.