Engagement Moderators

- Mandatory strong good communication skills - both written and spoken English.

- Engagement Moderation experience that includes moderating platforms such as Discord, TikTok, YouTube etc..

- Minimum 1 year experience as a moderator

- Reactive moderation experience

- Should understand the content guidelines and identify content that needs to be flagged or escalated further

• Monitor user-generated content, including text, images, videos, and audio, within the gaming platform to identify and address any violations of community guidelines and terms of service.
• Review and moderate user-generated content submissions in a timely and consistent manner, maintaining a high level of accuracy and attention to detail.
• Enforce and apply established moderation policies and guidelines to ensure a safe and respectful gaming environment.
• Escalate complex or high-risk moderation cases to the appropriate team members or management, as necessary.
• Provide regular reports and insights on moderation activities, including trends, emerging issues, and potential improvements to moderation processes.
• Contribute to the development and enhancement of moderation policies, procedures, and guidelines based on user feedback, industry standards, and regulatory requirements.
• Maintain a positive and professional attitude while engaging with users, ensuring their concerns are handled with empathy and respect.
• Previous experience in content moderation, community management, or a similar role within the gaming industry is highly desirable.
• Excellent written and verbal communication skills in English and Spanish, with the ability to convey complex concepts clearly and concisely.
• Proficient in using content moderation tools and platforms, with the ability to quickly learn new software and systems.
• Exceptional attention to detail and the ability to maintain consistency and accuracy while reviewing large volumes of content.
• Strong analytical and problem-solving skills, with the ability to make sound judgments and decisions in fast-paced environments.
• Familiarity with legal and regulatory considerations related to online content moderation is a plus.