Engagement Specialist

Job Type

Full-time

Description

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don't necessarily meet every single point on one of our job openings, please still apply. We'd love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Why Wayspring?

We are passionate about breaking barriers alongside those facing substance use disorder. Whether you're in the field or in the corporate office - our mission is felt, and your impact is recognized. There is no inner circle, and we all have a seat at the table. Leaders are accessible and silos are avoided. We respect your craft and love to be challenged. We invest not only in our mission, but in each other. Internal promotions and cross departmental trainings are the norm - you grow, we grow. At Wayspring, we don't just see you as an employee, we see you for who you are. a whole-person - with hobbies, pets, families, and lives outside of work. Our flexible schedule and flexible work environment options help you to create and maintain the work-life balance you need most.

Overview of the Engagement Specialist

The Engagement Specialist will report to the Member Engagement team and will be tasked with contacting eligible health plan members to educate them on Wayspring's service offerings and ongoing engagement with the Member throughout the program. The ideal candidate will be a highly personable and professional with excellent communication skills. This individual should be located in the Indianapolis, IN area to primarily support our members in Indiana, with additional support of other markets as needed.

Responsibilities of the Engagement Specialist

• Conduct text and telephonic outreach to identified members as prioritized by our EHR
• Conduct outreach to providers, both telephonically and in-person, to secure member referrals
• Successfully contact members and provide them with an educational overview of Wayspring's service offerings
• Secure verbal and written consent, and obtaining appropriate paperwork for services including consent to clinic services and release of information forms from members to participate in Wayspring's services
• Provide on-going engagement to members both telephonically and in-person
• Incorporate recovery support themes into engagement
• Regularly review member profile for SDoH and clinical updates
• Provide rotating after-hours and on-call support
• Initiate creative strategies to facilitate member contact, including some in-person opportunities
• Maintain performance accountability around member enrollment and participation and achieve performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Requirements

• Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
• Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems is preferred
• Ability to travel as business needs require (Up to 50%)

Company and Benefit Summary:

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave - all parents included!
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays