Engagement Specialist, Advertiser Experience

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team :
The Advertiser Experience team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce, and ensuring advertiser quality on our platform.
As an Engagement Specialist, you will offer consultations to selected clients aiming to be successful on our platform.
In this role, you will offer a solutions-based approach to policy and technical-related matters, and identify the key learnings that can empower sales and other partners to streamline the advertiser experience.
You will be the voice of the advertisers and find new opportunities for our partners to better engage in the common good.

Responsibilities :
- Demonstrate a commitment to consultative sales in service of client goals
- Become an expert on TikTok's solutions for businesses of all sizes, adapting recommendations quickly to suit varying client needs
- Develop and implement programs to improve advertiser experience via solutions to strategic advertising clients and sales teams
- Consult and coach sales & advertisers to achieve greater results on TikTok platforms
- Identify opportunities to improve ad products and the customer experience with help of cross functional partners to increase customer satisfaction
- Interact with cross functional teams and clients in an operational and executional manner to get tasks done
- Have a fundamental understanding of vertical(s)/market(s) industry and clients business model
- Troubleshoot and resolve issues in a timely manner

Qualifications

Minimum Qualifications :
- Bachelor Degree in any discipline
- 3+ years experience in a client-facing or sales support roles preferably in internet / tech industry

Preferred Qualifications :
- Experience in an Ads Integrity or Trust and Safety environment
- Entrepreneurial and experience dealing with ambiguity
- Able to prioritise and manage tasks within a fast-paced environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.