Engineer 2, Federal Program Engineer

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for coordination of new federal customer implementations across the Comcast Service portfolio including, new customer deployments, expansion projects and internal initiatives. Works as a collaborative member of the Federal Program Team to successfully deploy Comcast product lines. Responsible for driving implementation and performance escalations to resolution during the delivery of new services. Acts as a key contributor to Regional Field Operations, TTU, and NOC support teams. Serves as a SME in Comcast Government Services PMO circuit activation process development and review. Has in-depth experience, knowledge, and skills in network activation process, field operations procedures and circuit troubleshooting toolset. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Understands the scope of technical programs as defined by the product and federal customer requirements. Responsible for achieving key technical milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve customer program objectives.
• Engage with matrixed teams and serves as network technical liaison with adjacent product and engineering teams to ensure smooth implementation of network services to federal customers.
• Serves as subject matter expert on one or more business solutions for products that enable customers to stream, track and monetize their content online.
• Performs needs analyses for the Company and its customers. Develops and documents strategic, cost-effective business and technical solutions.
• Translates complex technical design requirements into information that customers can understand and respond to.
• Supports Federal Program Team with product modifications and engineering expertise throughout contract lifecycle.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Architects solutions modifications post-contract award based on the ability to translate business requirements directly from customers.
• Provides timely, technical support and problem resolution for Federal Program questions.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Must be a US Citizen.
• Must be able to hold a Federal Security Clearance.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.