Engineer, DAA Development and Deployment Engineer

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.

Job Summary

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

Job Description

Overview of the Role:

The DAA Development and Deployment Engineer is responsible for helping to ensure the success of new DAA hardware and software deployments. The Engineer will participate in the definition of new product features, development of test cases, deployment planning, and field triage, with a focus on proactive identification and analysis of service failures in the lab and in the production environment, with a goal of keeping these events out of the production releases.

Areas of responsibility include:

• Support the rollout of new products and software by participating in upgrades and deployments and monitoring the outcomes.
• Design and develop tools for monitoring device performance and identifying fault conditions using approaches such as Moody smart alerts, Grafana, or scripts that gather data from devices.
• Be the point of contact for field issues caused by software or hardware bugs.
• Assist in identifying field issues and lead efforts to triage and perform a root cause analysis.
• Assist with the development of detailed design requirements for new RPD/rSwitch features/bug fixes and the subsystems that support the devices (for example, GCPP, vCMTS, and RLCM).

• Assist with the development of test plans to exercise new and current features.
• Coordinate with other technology supplier and Comcast teams including regions, divisions, and corporate technology / business unit teams to identify related requirements.
• Prioritize, track, and communicate design, development and implementation requirements required for launch of new technologies and services.
• Participate in discussions (internal/external) to define design requirements for device/system features.
• Partner with the program team to plan, and execute successful projects based on roadmap.

Preferred Skills & Experience:

• Technical understanding of DOCSIS (3/3.1/4) physical, MAC, and upper-layer protocols, OSS, and PNM collection and streaming telemetry, and HFC technologies.
• Technical understanding of 55-1/55-2 video deployments and management.
• Experience with Comcast triage tools and systems for both legacy and DAA technologies, including NWT, Yeti, Grafana, Kibana, and vCMTS Operations Portal.
• Experience with network operations and processes, including network troubleshooting, network construction, and ongoing network management.
• Experience working in broadband telecommunications including HFC or wireless technologies.
• Creative, self-motivated teammate who is willing to take ownership of tasks assigned and new responsibilities and empower others.
• Natural curiosity about staying up to date with current technologies, trends, and groundbreaking platforms.
• Comfortable in being uncomfortable; programs move quickly, decisions change, plans adapt to changes, uncertainty is all around. A successful candidate will embrace the uncertainty and drive it to certainty as the project and product evolves.

About the TEAM:

The DAA Development and Deployment TEAM supports programs to build our next-generation network with faster symmetrical speeds, lower latency, enhanced reliability, and scalable security. Focusing on distributed access network hardware components, they support the development, testing, and deployment of access solutions such as Remote PHY and Remote Ethernet Switches.

About Our Perks & Benefits

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits (https://jobs.comcast.com/life-at-comcast/benefits)

Reasonable Accommodation:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Compensation

This job can be performed in Denver Campus, with a Pay Range of $81,646.26 USD - $122,469.40 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.