Engineer, Eng Operations (Technology)

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
Responsible for crafting, building, and implementing network and computer systems across the enterprise. The roles of this position include planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, corporate servers, associated software, active directory environment, and communication links. This position fixes network and systems performance issues, analyzes network traffic, and provides capacity planning solutions. Diagnoses, resolves, and documents hardware and software network problems in a timely and accurate fashion and provides training and support where required in accordance with the mission, core values, and purposes of the company. Provides domain expertise. Resolves break/fix scenarios, engaging broader teams as vital and partners/leads vendors and regions to deliver continuous improvement. Chips in to command-and-control related activities passionate about restoration of sophisticated outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when vital to address issues across the infrastructure. May participate on 24/7 on-call rotation. Works with moderate mentorship in own area of knowledge.

Job Description
Responsibilities

• Perform systems administration, maintenance and support on infrastructure including servers, workstations, printers, network devices, and mobile devices
• Support day-to-day network operations, focusing on uptime, availability, and support.
• Configures and maintains routers, switches, and hubs for network systems (including wireless)
• Support production systems with primary or secondary responsibilities.
• Responsible for planning, crafting, upgrading and extending support of the network
• Plans and recommends network hardware, systems management software and architecture.
• Design and Configuration of Enterprise Firewalls and Security Appliances
• Build and maintain documentation for network structure, issues and support.
• Maintain hardware and software configuration images.
• Follow established security policies and procedures.
• Preventative maintenance for all network systems and services.
• Develops solutions for moderate to difficult systems engineering problems. Given enough time, can tackle most problems without sufficient documentation readily available. Makes corrections and adds to documentation as vital to maintain proper procedures and engineering documents.
• Storage and Backup responsibilities (if applicable): Performs backups, recoveries and restores. Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning and analysis.
• Installs and configures application software on servers following prescribed instructions. Uses knowledge of networking and TCP/IP filtering to facilitate firewall and ACL requests. Correlates application-layer metrics and network device metrics, such as throughput, response time, congestion, dropped messages, queue depth measurement and lost data.
• Actively participates in problem resolution, using knowledge about systems which are under their direct control. Uses a methodical tackle approach.
• Uses time management and project management skills to resolve issues in a timely and organized manner, effectively communicating vital information.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as vital.
• Other duties and responsibilities as assigned.

Qualifications

• Good communication and social skills
• College degree in Information Technology or related field preferred
• CCNA active certification, CCNP preferred or equivalent experience with Cisco networking equipment.
• Systems administration skills in Active Directory, VMware and.
• Ability to work a flexible schedule with some evening/weekends work
• Minimum of 3 years network administration or comparable experience
• Experience working daily in a team environment
• Good organization and problem-solving skills
• Good project management skills
• Sense of urgency, ability to trouble shoot sophisticated problems is required
• Access to transportation for on-call response to facilities in Philadelphia, West Chester and Southern New Jersey.

Intellectual/Social Demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. The employee will be in a bi-weekly on-call rotation with their turn in the rotation usually being two months apart. During on-call hours employee is responsible to respond to any business critical network or system related issues remotely or in person. The job has the potential for a non-standard schedule during maintenance periods or high transparency events. Position requires constant attention to precise details and accuracy of specified standards including: following simple to sophisticated (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.

Physical Demands:

While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena to service clients; constantly communicates via telephone, email and in-person with others to exchange accurate information; occasionally lifts/carries computer equipment.

Work Environment:

The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee's location, and is minimal during non-event times

Organization:

Our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience Technologies (CXT), led by Rick Rioboli, EVP and Chief Information Officer, and are responsible for the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience.

Our vision is to be an authority in products, services and solutions which power and enable fabulous, connected customer experiences for Comcast and other organizations through a steadfast focus on transparency and teamwork.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)
Cisco Certified Network Associate (CCNA) - Cisco Systems, Inc.

Relative Work Experience
2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.